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- Tasks: Provide top-notch desktop support and troubleshoot tech issues for users.
- Company: Join a rapidly growing Managed Service Provider with a focus on growth.
- Benefits: Performance bonuses, Microsoft training, and extra holiday for long service.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: 1-2 years in a support role, ideally within an MSP environment.
- Other info: Enjoy social events and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a company that will encourage you to grow and improve?
A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, be eager to learn and up-skill themselves via courses/exams, and be confident enough to take the initiative.
Responsibilities:
- 1-2 years of User Desktop Support experience - solid desktop support skills.
- Core technology experience: Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.
- Microsoft Office - resolving customer issues on all versions.
- Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues).
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions.
- Smartphone email support (e.g. mailbox setup and synchronisation issues).
- A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on the level of seniority of the end user.
- Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.
Essential Skills:
- At least 1-2 years of experience in a support role.
- Previous experience in MSP AD/O365/M/S.
Benefits:
- Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
- Bi-annual performance review with management to focus on career progression.
- Pension.
- Remuneration of all work expenses.
- Microsoft training plan - study material, study leave and exam costs provided.
- Bonus of £500 for every exam passed towards certification.
- Regular opportunities for overtime.
- Long service increases in holiday allocation - 1 day extra holiday per 1 year of service.
Other:
- Cycle to work scheme.
- Christmas & Summer Events + other social outings throughout the year.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
onsite support engineer in Brentford employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land onsite support engineer in Brentford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or tech events, and don’t be shy about letting people know you’re on the hunt for an onsite support engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for IT support roles or take on freelance gigs to boost your skills and show potential employers that you’re proactive and ready to tackle real-world challenges.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to desktop support and Microsoft technologies. Practice explaining your thought process clearly, as communication is key when dealing with users at different levels of tech-savviness.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to grow with us. Make sure your application stands out by highlighting your eagerness to learn and any relevant certifications you’re pursuing.
We think you need these skills to ace onsite support engineer in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and any specific skills mentioned in the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Tell us why you're eager to grow and learn with us, and how you can contribute to our team.
Showcase Your Technical Skills: Be specific about your hands-on experience with Windows desktop support, Microsoft 365, and any other technologies listed. We love seeing concrete examples of how you've tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past, like OS problems or user account setups. This will show that you’re not just familiar with the tech but can handle real-world scenarios.
✨Show Your Eagerness to Learn
Since the company values growth and improvement, be prepared to talk about any courses or certifications you're interested in pursuing. Mention how you’ve taken the initiative in the past to up-skill yourself, whether through online courses or hands-on experience.
✨Tailor Your Communication Style
Remember, you'll be interacting with users of varying seniority levels. Practice adjusting your communication style based on who you're speaking to. This shows that you understand the importance of clear communication and can adapt to different situations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios. Think of examples from your previous experience where you successfully resolved issues, particularly in an MSP environment. This will demonstrate your problem-solving skills and ability to work under pressure.