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- Tasks: Provide technical support and troubleshoot issues for customers while learning on the job.
- Company: Join a dynamic managed service provider in Borehamwood with a focus on tech innovation.
- Benefits: Earn £18,000 - £20,000 per year while gaining Level 3 IT qualifications.
- Why this job: Kick-start your tech career with hands-on experience and real impact on customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English; passion for tech and problem-solving required.
- Other info: Over 90% of apprentices secure full-time roles in tech after completing the programme.
The predicted salary is between 18000 - 20000 £ per year.
A managed service provider in Borehamwood is looking for an IT apprentice. You will be responsible for providing technical support for the company’s customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximize the customer’s up-time and perform root-cause analysis.
Duties:
- Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail.
- Take ownership of incidents and manage them in a logical and methodical manner.
- Taking responsibility for the end-to-end management of incidents in your queue.
- Proactively keeping the customer informed of progress.
- Accurately log incidents by categorising and prioritising them in line with service operations procedures.
- Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution.
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks.
About you:
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English. This 16-month Apprenticeship has a salary of £18,000 / £20,000 per year. Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required:
- Has a natural aptitude for troubleshooting and problem-solving.
- Embraces continual change and process improvement.
- Can express ideas and information clearly and concisely.
- Plans and manages own workflow on a daily basis to ensure the achievement of KPIs.
- Demonstrates a passion for customers and delivering service excellence.
- Proactively keeps up to date with technologies supported by the company, including: Firewalls, Network routing and switching, Office, Enterprise Mobility & Security including Intune and Azure AD, Wireless Networking, Azure, Active Directory, Exchange and Exchange Online, Teams, SharePoint, Anti-Virus technologies including Bitdefender.
Next steps:
After the apprenticeship, over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
IT Support Apprentice in Borehamwood employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Borehamwood
✨Tip Number 1
Get your tech game on! Brush up on the latest technologies mentioned in the job description, like Azure and Office 365. Showing that you're up-to-date will impress potential employers and show them you're ready to dive into the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to express ideas clearly is key. Try role-playing common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Take ownership of your learning! Create a personal project or volunteer to help friends with their tech issues. This hands-on experience will not only boost your skills but also give you great examples to discuss in interviews.
✨Tip Number 4
Apply through our website! We want to see your passion for tech and customer service. Make sure to highlight your problem-solving skills and any relevant experiences when you apply, so we can see how you'd fit into our team.
We think you need these skills to ace IT Support Apprentice in Borehamwood
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Mention any relevant projects or experiences that highlight your troubleshooting skills and love for IT. This will help us understand why you're the perfect fit for the IT Support Apprentice role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to express your ideas and experiences. We appreciate applicants who can communicate effectively, as this is key in providing excellent customer support.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your GCSEs, especially in Maths and English, and any relevant tech skills you possess. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Just IT
✨Know Your Tech Basics
Brush up on your knowledge of the technologies mentioned in the job description, like firewalls, Azure, and Active Directory. Being able to discuss these topics confidently will show your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone and via email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with clear and concise communication.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a problem and how you approached it. This will highlight your natural aptitude for troubleshooting, which is key for this role.
✨Show Your Passion for Customer Service
Be ready to discuss why delivering excellent customer service is important to you. Share any experiences where you went above and beyond to help someone, as this will resonate well with the company's focus on service excellence.
