At a Glance
- Tasks: Provide 2nd and 3rd line IT support across cloud and infrastructure.
- Company: Join a dynamic IT team focused on modern Microsoft technologies.
- Benefits: Hands-on experience, collaborative environment, and opportunities for growth.
- Other info: Great chance to work with Azure and improve your technical skills.
- Why this job: Be a key player in solving complex tech issues and enhancing IT services.
- Qualifications: Experience in IT support and familiarity with Microsoft technologies.
The predicted salary is between 35000 - 45000 £ per year.
Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
The Role
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune
2nd line support employer: Just IT
Join a dynamic and innovative IT team where your expertise as a 2nd Line Support Engineer will be valued and nurtured. Our collaborative work culture fosters continuous learning and professional growth, providing you with the opportunity to work with cutting-edge Microsoft technologies in a fast-paced environment. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific examples of how you've tackled complex support issues in the past—this will make you stand out.
✨Tip Number 3
Stay updated on the latest tech trends! Familiarise yourself with the newest Microsoft cloud technologies and security practices. This knowledge will not only boost your confidence but also impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream job. Plus, it’s super easy to navigate!
We think you need these skills to ace 2nd line support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd and 3rd line support, especially with Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex technical issues. We’re looking for someone who takes ownership and can demonstrate their troubleshooting prowess, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and Microsoft 365. Be prepared to discuss specific scenarios where you've resolved complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Team Spirit
Since the role involves working closely with an IT team, highlight your collaborative experiences. Share examples of how you've contributed to team projects or supported colleagues in troubleshooting, as this demonstrates your ability to work well in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through your thought process when tackling a technical issue. Practise articulating your troubleshooting steps clearly, as this will help interviewers understand your approach to problem-solving and your technical expertise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's IT infrastructure or ongoing projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
