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For Companies At a Glance
- Tasks: Be the go-to IT support for colleagues and ensure smooth running of tech systems.
- Company: Join a leading design firm known for creating amazing spaces and experiences.
- Benefits: Enjoy a competitive salary, bonuses, and great benefits in a creative environment.
- Why this job: Make a real impact by supporting innovative projects and enhancing user experiences.
- Qualifications: Tech-savvy with strong communication skills and a passion for problem-solving.
- Other info: Flexible working hours and opportunities for career growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Just IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather. The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed. As our client continues to bring to life award-winning venues and experiences, their EMEA Practice is looking for an IT Concierge based in the South West London area.
About the Role
This role sits within their clients IT team. The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house.
Key responsibilities include:
- The audio-visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.
- Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems, including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.
- Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashion.
- Working hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events.
- Ensure that the following are checked regularly and always fit for purpose: Meeting rooms and equipment, Printing facilities and equipment, IoT devices in gym and social areas, Other technical duties, such as PAT testing for equipment.
- Work with Admin and IT teams to ensure space booking software is functioning as required.
- Provide appropriate support to other members of the wider IT team.
- Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.
- Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.
- Create and maintain documentation on end user processes, such as "how to" guides, ensuring that these are kept up to date and relevant.
- Keep accurate up to date records, such as equipment loans, user details, software licenses etc.
- Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.
- Report to the Head of IT and IT System Administrators on issues affecting operational efficiency and security, also with recommendations on how to make improvements to our ITC.
The Offer:
- Salary: Up to £45,000 per annum
- Bonus and Benefits
- Location: South West London
- Contract: Permanent
If you're looking to be part of one of the leading architectural companies apply to me directly. You will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection.
Locations
IT Technical concierge in London, Putney employer: Just IT Training Limited
Contact Detail:
Just IT Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical concierge in London, Putney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience with AV systems and IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, highlight times when you've tackled technical issues or improved processes. This will demonstrate your ability to handle the fast-paced environment of an IT Concierge role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our amazing team!
We think you need these skills to ace IT Technical concierge in London, Putney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technical Concierge role. Highlight relevant experience with audio-visual systems, helpdesk software, and any technical support you've provided in the past. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with proactive maintenance and customer service, as these are key for us.
Showcase Your Communication Skills: As the go-to person for IT support, strong communication skills are a must. In your application, give examples of how you've effectively communicated with colleagues or clients in the past. We love seeing candidates who can bridge the gap between tech and people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Just IT Training Limited
✨Know Your Tech
Familiarise yourself with the specific audio-visual systems and POLY equipment mentioned in the job description. Be ready to discuss your experience with similar technologies and how you can ensure smooth operations during meetings.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled technical issues in the past, especially in high-pressure situations. Highlight your ability to respond quickly to service requests and maintain a calm demeanour when troubleshooting.
✨Communication is Key
As the first point of contact for IT support, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, as you'll need to liaise with both tech-savvy colleagues and those less familiar with technology.
✨Demonstrate Proactivity
Think of ways you can go above and beyond in this role. Discuss how you would monitor systems proactively and suggest improvements to enhance operational efficiency. Showing initiative will set you apart from other candidates.