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- Tasks: Provide IT support, troubleshoot issues, and manage user accounts across multiple offices.
- Company: Leading integrated marketing specialist with a focus on employee growth.
- Benefits: Up to £28k salary, 25 days leave, gym access, and professional development.
- Why this job: Join a dynamic team where no two days are the same and growth is encouraged.
- Qualifications: Experience with Windows, Microsoft Office, and CompTIA certifications required.
- Other info: Collaborative environment with clear career paths and recognition for hard work.
The predicted salary is between 24000 - 32000 £ per year.
Up to £28,000 DOE
South West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
- Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
- Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people.
- Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
- Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible.
- Escalate issues to third-line support, vendors, or to other teams where necessary.
- Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
- Image laptops and desktops using SCCM.
- Create and manage user accounts using Active Directory and MS Exchange and Office 365.
- Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
- Respect confidentiality of customer information and promote adherence to security policies.
- Maintain accurate records of IT assets.
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Must have CompTIA certifications at least one part.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
- Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm.
- Base salary will be up to £28k.
- 25 days' annual leave.
- Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path.
- Continual professional development plans.
- Excellent benefits such as company pension/healthcare/season ticket loan.
- Access to onsite gym.
IT Support Analyst employer: Just IT Training Limited
Contact Detail:
Just IT Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to demonstrate your knowledge of Windows, Active Directory, and other key tools during the interview.
✨Tip Number 3
Show off your soft skills! IT support isn’t just about tech; it’s about communication too. Be prepared to discuss how you handle customer queries and keep them updated throughout the process.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows 10, Active Directory, and any relevant certifications like CompTIA. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve resolved problems and kept customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Just IT Training Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10, Windows 11, and Microsoft Office. Be ready to discuss your experience with Active Directory and SCCM, as these are crucial for the role. Having specific examples of how you've used these tools in past roles will really impress.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've troubleshot hardware and software issues in the past. Think about a time when you identified a problem and found a workaround. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since you'll be dealing with customer queries, practice explaining technical concepts in simple terms. During the interview, focus on how you would keep customers updated throughout the support process. Clear communication is key in IT support!
✨Emphasise Teamwork
This role involves working closely with other team members, so be prepared to discuss how you collaborate with others. Share experiences where you’ve contributed to team success or helped distribute workload effectively. Highlighting your teamwork skills will show you're a great fit for their collaborative environment.