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- Tasks: Provide first-line IT support and troubleshoot issues for users across multiple locations.
- Company: Established investment firm with a strong history and supportive team culture.
- Benefits: Starting salary of £28,000 plus excellent benefits and training opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while making a real difference.
- Qualifications: 2+ years in desktop support, knowledge of Windows, Office 365, and mobile devices.
- Other info: Flexible work environment with opportunities for growth and development.
The predicted salary is between 28000 - 42000 £ per year.
This client is a lucrative investment with years of history. Your role will be to engage with the users. You will use your Windows 10 & 11, Microsoft Office 365, web browser, AI tool and mobile device knowledge to provide IT technical support. You will need excellent communication skills, the ability to multi-task and work well under pressure. You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over 150 users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team.
Experience / Key Skills
- Experience in first line client-facing IT Support
- Working knowledge of Microsoft Office (365) applications
- Basic Knowledge of Printers
- Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable)
- Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT
- Knowledge of web browsers (Microsoft Edge, Firefox, Google Chrome and Safari)
- Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution
- Previous Helpdesk experience in a similar role in a corporate environment would be advantageous
- Strong analytical thinking and a problem solving mind-set
- Strong customer focus and team working skills
- Enthusiastic, self-motivated and keen to learn
- Have an initiative and resourceful approach
- Good communication skills (both written and oral) are paramount
- The ability to balance working under pressure with a need to escalate and respond to client demands
- Polite and courteous with an ability to liaise effectively and build positive professional relationships with the end users
- Flexibility and the ability to adapt when under pressure
- Provide 1st line support for PC Hardware and Software and mobile device queries
- Ensure IT Support calls are being resolved in an efficient and effective manner
- Responsible for documentation of work
Training will be provided. Please ensure you have a minimum of 2 years experience in desktop support.
To apply for this role or for more information and an initial telephone interview please send your CV to (url removed) or contact me directly (phone number removed).
Support Engineer in Clerkenwell employer: Just IT Training Limited
Contact Detail:
Just IT Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Clerkenwell
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how we can demonstrate our problem-solving skills and technical knowledge. Role-playing with a friend can really help us feel more confident.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us figure out if the company is the right fit for us. Questions about team dynamics or growth opportunities are always a hit!
✨Tip Number 4
Don't forget to follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar. Plus, it shows our professionalism and appreciation for their time.
We think you need these skills to ace Support Engineer in Clerkenwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first line IT support and your knowledge of Windows 10 & 11, Microsoft Office 365, and mobile devices. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Communication Skills: Since you'll be engaging with users, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities: We love a candidate who can think on their feet! In your application, mention specific instances where you’ve successfully troubleshot issues or provided solutions under pressure. This will show us you have the analytical mindset we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Just IT Training Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Microsoft Office 365, and mobile devices. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with non-technical users to resolve their problems.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you've tackled tricky IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Be Ready to Multi-Task
In a busy support environment, you'll need to juggle multiple requests. Think of examples from your previous roles where you've managed competing priorities effectively, and be prepared to discuss how you handle pressure.