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- Tasks: Provide top-notch desktop support and troubleshoot tech issues for users.
- Company: Join a rapidly growing Managed Service Provider with a focus on growth.
- Benefits: Performance bonuses, Microsoft training, and extra holiday for long service.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: 1-2 years in a support role, ideally within an MSP environment.
- Other info: Enjoy social events and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a company that will encourage you to grow and improve?
About the company
A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/exams as well as be confident enough to take the initiative.
Responsibilities
- 1-2 years of User Desktop Support experience - solid desktop support skills.
- Core technology experience:
- Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.
- Microsoft Office - resolving customer issues on all versions.
- Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues).
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions.
- Smartphone email support (e.g. mailbox setup and synchronisation issues).
Essential Skills
- At least 1-2 years of experience in a support role.
- Previous experience in MSP AD/O365/M/S.
Benefits:
- Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
- Bi-annual performance review with management to focus on career progression.
- Pension.
- Remuneration of all work expenses.
- Microsoft training plan - study material, study leave and exam costs provided.
- Bonus of £500 for every exam passed towards certification.
- Regular opportunities for overtime.
- Long service increases in holiday allocation - 1 day extra holiday per 1 year of service.
Other:
- Cycle to work scheme, Christmas & Summer Events + other social outings through the year.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
onsite support engineer in Brentford employer: Just IT Training Limited
Contact Detail:
Just IT Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land onsite support engineer in Brentford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for onsite support engineers and practice your responses. Make sure you can showcase your hands-on experience with Windows desktop support and Microsoft 365.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your relevant skills and experiences.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace onsite support engineer in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and any specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Tell us why you're eager to grow with us and how you can contribute to our team. A personal touch goes a long way!
Show Off Your Technical Skills: Be specific about your hands-on experience with Windows desktop support, Microsoft 365, and any other relevant technologies. We love seeing candidates who can demonstrate their technical prowess clearly.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Just IT Training Limited
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and Microsoft 365. Be ready to discuss how you've tackled common issues like operating system problems or email setup for smartphones.
✨Show Off Your MSP Experience
If you've worked in a Managed Service Provider before, highlight your experience! Talk about specific situations where you took the initiative or resolved complex issues, as this will show you're a great fit for the role.
✨Practice Your Communication Skills
Since you'll be dealing with users of varying seniority, practice explaining technical concepts in simple terms. This will help you demonstrate your ability to adapt your communication style based on who you're speaking to.
✨Prepare Questions About Growth Opportunities
The company values growth and improvement, so come prepared with questions about their training plans and career progression. This shows you're eager to learn and develop, which is exactly what they're looking for!