IT Support Analyst

cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csDA9C814E{color:#00457C;background-color:transparent;font-family:Calibri;font-size:16pt;font-weight:bold;font-style:normal;} .cs36493F79{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .csA33DE675{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .cs7C1F8B9D{text-align:right;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csE4A4D4E9{color:#FF0000;background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .csFDC9F267{color:#00457C;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs1EEC3683{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs8823D35{text-align:left;text-indent:0pt;margin:0pt -6pt 0pt 0pt} .cs90BE70F1{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:normal;font-style:normal;} .cs6A1A316A{text-align:left;margin:0pt 0pt 0pt 0pt;list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} Location: City of London Salary: £35,000 to £40,000 Do you have over 3 years’ experience providing 1st/2nd Line Support in the professional services industry? If so, this role could be a perfect fit for you. About the company My client is one of the world’s largest and most diversified legal groups. With 15 global offices and 250 + users As an IT Support Analyst, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately. Candidate Requirements Strong knowledge and troubleshooting of Microsoft based operating systems with emphasis on Windows 10 Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) Good knowledge of Active Directory Good experience in ticketing to ITIL best practices Good knowledge of common networking and troubleshooting Experience with troubleshooting network printers, MFPs and copiers Experience with supporting and configuring mobile devices, specifically supporting iOS platform