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For Companies At a Glance
- Tasks: Provide IT support to clients, both onsite and remotely, while managing projects.
- Company: Join a well-established Managed Service Provider in the heart of Central London.
- Benefits: Enjoy a competitive salary and the flexibility of remote work options.
- Why this job: Engage with clients, solve tech issues, and grow your skills in a dynamic environment.
- Qualifications: Strong communication skills, tech-savvy, and experience with networking hardware required.
- Other info: Ideal for those with hospitality experience; training provided for collaborative troubleshooting.
The predicted salary is between 28000 - 42000 £ per year.
Onsite & Remote IT Support Technician
Location: Central London
Salary: £35,000
About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You\’ll be the primary point of contact for clients, providing both on site and remote support.
This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.
Tech Savvy: Experience with managing both PCs and Macs in a business environment.
Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
Security Skills: Experience with firewalls, security software, and modern internet technologies.
Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won\’t be touching security or client servers (In house servers in place).
You\’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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IT Business support manager employer: Just IT Recruitment
Contact Detail:
Just IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business support manager
✨Tip Number 1
Make sure to brush up on your communication skills. Since you'll be the primary point of contact for clients, being able to explain technical issues in a clear and friendly manner is crucial. Practise how you would handle common IT problems with clients to build your confidence.
✨Tip Number 2
Familiarise yourself with the specific networking hardware mentioned in the job description, like UniFi, Aruba, and Cisco. If you can demonstrate hands-on experience or knowledge about these systems during your interview, it will set you apart from other candidates.
✨Tip Number 3
Since this role involves both onsite and remote support, be prepared to discuss your approach to managing time effectively between these two environments. Think of examples where you've successfully balanced multiple tasks or projects, especially in a client-facing role.
✨Tip Number 4
Highlight any previous experience you have in the hospitality sector. This role values that background, so if you can share relevant stories or experiences that showcase your customer service skills, it will resonate well with the hiring team.
We think you need these skills to ace IT Business support manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, project management, and client interaction. Emphasise your technical skills, especially with networking hardware and cloud environments like Office 365 or G Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for IT support. Mention specific experiences that demonstrate your ability to handle both desk work and client-facing roles.
Highlight Relevant Experience: If you have prior experience in the hospitality sector, be sure to mention it. This can set you apart from other candidates, as the role involves working with small businesses in that industry.
Showcase Technical Proficiency: In your application, detail your familiarity with networking protocols like TCP/IP and your experience with hardware such as switches and routers. This will demonstrate your technical mastery and readiness for the role.
How to prepare for a job interview at Just IT Recruitment
✨Showcase Your Communication Skills
As a primary point of contact for clients, it's crucial to demonstrate your exceptional written and verbal communication skills. Prepare examples of how you've effectively communicated technical information to non-technical clients in the past.
✨Demonstrate Technical Mastery
Be ready to discuss your experience with desktop, application, and network support. Highlight specific instances where you've successfully installed networking equipment or resolved complex IT issues, especially with hardware like UniFi, Aruba, or Cisco.
✨Highlight Project Management Experience
Since you'll be overseeing projects from start to finish, share your experiences managing similar projects. Discuss how you handled onboarding/offboarding staff and any challenges you faced during these processes.
✨Emphasise Customer Service Skills
Strong customer service is essential for this role. Prepare to talk about your previous experiences in hospitality or any other customer-facing roles, focusing on how you ensured client satisfaction and resolved issues promptly.
