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- Tasks: Manage and support cloud deployments, troubleshoot complex issues, and develop automation solutions.
- Company: Join a global leader in body-worn video technology focused on safety and innovation.
- Benefits: Competitive salary up to £70,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing cloud performance and making a real impact.
- Qualifications: Strong experience in third-line cloud support, expertise in Azure, and advanced SQL skills required.
- Other info: Participate in an on-call rota for extended customer support.
3rd Line Cloud Support Engineer ________________________________________ Location: Kingston Upon Thames Salary: up to £70,000 ________________________________________ Are you an experienced cloud support professional looking for your next challenge? About the company Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress. Position Overview The 3rd line Cloud Support Engineer plays a vital role in managing and supporting cloud deployments, ensuring seamless, secure, and efficient operations. This position involves troubleshooting and resolving complex cloud infrastructure issues, developing automation solutions, and collaborating across teams to enhance system performance. Responsibilities * Provide advanced technical support for escalated cloud and application issues. * Manage and monitor Azure cloud environments, ensuring high availability and performance. * Develop and maintain automation scripts and tools to enhance efficiency. * Troubleshoot application functionality, data discrepancies, and cloud infrastructure challenges. * Implement proactive monitoring solutions, alerts, and dashboards to track system health. * Work with development and support teams to ensure smooth issue resolution. * Oversee resource usage, optimise configurations, and ensure cost-effectiveness. * Participate in an on-call rota to support customers requiring extended service levels. Candidate Requirements Essential Skills and personal qualities * Strong experience in third-line cloud support or a similar role. * Expertise in Microsoft Azure, including monitoring, resource management, and cost optimisation. * Advanced SQL skills for writing, debugging, and optimising queries. * Proficiency in C# for troubleshooting and automation. * Solid understanding of application and infrastructure troubleshooting. * Familiarity with monitoring tools such as Azure Monitor and Application Insights. * Experience supporting B2B Azure Cloud environments. Desirable Skills * Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform. * Familiarity with additional cloud platforms (AWS, Google Cloud) or hybrid cloud environments. * Knowledge of ITIL practices for incident, problem, and change management. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity
Cloud Support Engineer 3rd Line employer: Just IT Recruitment
Contact Detail:
Just IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer 3rd Line
✨Tip Number 1
Make sure to highlight your experience with Microsoft Azure in your conversations. Since this role requires expertise in managing Azure environments, discussing specific projects or challenges you've tackled can really set you apart.
✨Tip Number 2
Brush up on your SQL and C# skills before the interview. Being able to demonstrate your ability to write and optimize queries or troubleshoot using C# will show that you're ready for the technical demands of the job.
✨Tip Number 3
Familiarize yourself with monitoring tools like Azure Monitor and Application Insights. Being able to discuss how you've used these tools to enhance system performance will demonstrate your proactive approach to cloud support.
✨Tip Number 4
If you have experience with DevOps tools, be sure to mention it! This role values familiarity with CI/CD pipelines and Terraform, so sharing relevant experiences can give you an edge.
We think you need these skills to ace Cloud Support Engineer 3rd Line
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the 3rd Line Cloud Support Engineer position. Tailor your application to highlight your relevant experience in cloud support, particularly with Microsoft Azure.
Highlight Relevant Skills: Emphasize your expertise in Azure, SQL, and C#. Provide specific examples of how you've used these skills in previous roles, especially in troubleshooting and automation.
Showcase Problem-Solving Abilities: Include examples of complex cloud infrastructure issues you've resolved. This will demonstrate your ability to handle the challenges mentioned in the job description.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and key phrases from the job description. This shows that you are a good fit for the company and understand their needs.
How to prepare for a job interview at Just IT Recruitment
✨Showcase Your Cloud Expertise
Be prepared to discuss your experience with Microsoft Azure in detail. Highlight specific projects where you managed cloud environments, focusing on how you ensured high availability and performance.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that test your troubleshooting abilities. Prepare examples of complex cloud infrastructure issues you've resolved, emphasizing your analytical approach and the tools you used.
✨Highlight Automation Experience
Since developing automation solutions is key for this role, be ready to talk about any scripts or tools you've created. Discuss how these have improved efficiency and reduced manual workload in previous positions.
✨Familiarize Yourself with Monitoring Tools
Understanding monitoring tools like Azure Monitor and Application Insights is crucial. Brush up on how you've used these tools to track system health and implement proactive monitoring solutions in past roles.
