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- Tasks: Provide top-notch desktop support and resolve IT issues for users.
- Company: Join a rapidly growing Managed Service Provider with a focus on growth.
- Benefits: Performance bonuses, Microsoft training, and extra holiday for long service.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning.
- Qualifications: 1-2 years in a support role, ideally within an MSP environment.
- Other info: Enjoy social events and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a company that will encourage you to grow and improve?
A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, be eager to learn and up-skill themselves via courses/exams, and be confident enough to take the initiative.
Responsibilities:
- 1-2 years of User Desktop Support experience - solid desktop support skills.
- Experience with an MSP or sole responsibility of the IT department of a small company - full end to end administration experience.
- Core technology experience: Hands-on Windows desktop support, building PCs, and fixing operating system/driver/software issues.
- Microsoft Office - resolving customer issues on all versions.
- Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues).
- Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - mailbox limits, mailbox sharing, file and folder permissions.
- Smartphone email support (e.g. mailbox setup and synchronisation issues).
- A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on the level of seniority of the end user.
- Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.
Essential Skills:
- At least 1-2 years of experience in a support role.
- Previous experience in MSP, AD/O365/M/S.
Benefits:
- Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
- Bi-annual performance review with management to focus on career progression.
- Pension.
- Remuneration of all work expenses.
- Microsoft training plan - study material, study leave, and exam costs provided.
- Bonus of £500 for every exam passed towards certification.
- Regular opportunities for overtime.
- Long service increases in holiday allocation - 1 day extra holiday per 1 year of service.
Other:
- Cycle to work scheme, Christmas & Summer Events, and other social outings throughout the year.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
onsite support engineer in Brentford employer: Just IT Recruitment
Contact Detail:
Just IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land onsite support engineer in Brentford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Windows desktop support or Microsoft 365, don’t just mention it—demonstrate it. Consider creating a portfolio or a blog where you share your troubleshooting tips and tricks.
✨Tip Number 3
Prepare for the interview like it’s a big exam! Research common interview questions for support roles and practice your answers. Be ready to discuss specific scenarios where you’ve solved problems or improved processes.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals eager to grow. Plus, applying directly gives you a better chance of standing out to our hiring team.
We think you need these skills to ace onsite support engineer in Brentford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and any specific skills mentioned in the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Tell us why you're eager to grow and improve with us, and how you plan to up-skill yourself in this position.
Showcase Your Technical Skills: Be specific about your hands-on experience with Windows desktop support, Microsoft 365, and any other technologies listed. We love seeing concrete examples of how you've tackled similar challenges in the past!
Apply Through Our Website: Don't forget to submit your application through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Just IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past, like operating system problems or email synchronisation issues. This will show that you’re not just familiar with the tech but can handle real-world challenges.
✨Show Your Eagerness to Learn
Since the company values growth and improvement, be prepared to talk about any courses or certifications you’re interested in pursuing. Mention how you’ve taken the initiative in the past to up-skill yourself, whether through self-study or formal training. This will demonstrate your commitment to personal and professional development.
✨Communicate Clearly and Confidently
As you'll be dealing with users of varying seniority, practice explaining technical concepts in simple terms. During the interview, focus on clear communication, especially when discussing your previous experiences. This will highlight your ability to interact effectively with different stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved issues, particularly in a managed service provider environment. This will help you showcase your hands-on experience and ability to think on your feet.