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- Tasks: Provide expert-level support for Digital Evidence Management Software and IT infrastructure.
- Company: Join a global leader in body-worn video technology focused on safety and innovation.
- Benefits: Competitive salary up to £53,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex IT challenges and enhancing safety.
- Qualifications: Expertise in Windows Servers, Active Directory, and strong troubleshooting skills required.
- Other info: Must pass police vetting procedures and be willing to work flexible hours.
3rd Line Support Engineer ________________________________________ Location: Kingston Upon Thames Salary: up to £53,000 ________________________________________ Are you an experienced IT specialist seeking your next opportunity? About the company Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress. Position Overview The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software (DEMS) and internal IT infrastructure. Responsibilities * Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email. * Record, monitor, and resolve software-related support cases, providing timely updates. * Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed. * Deliver training sessions and assist with the deployment of DEMS software and IT systems. * Oversee third-party IT vendors and software solutions. * Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols. * Participate in an on-call rota to support customers requiring extended service levels. Candidate Requirements Essential Skills and personal qualities * Expertise in managing Windows Servers, Active Directory, networking (DNS, DHCP, TCP/IP), and firewalls. * Experience handling MS Exchange and MS SQL. * Knowledge of Azure Portal and cloud system monitoring. * Strong ability to install, update, and troubleshoot software. * Analytical mindset with a structured approach to problem-solving. * Excellent communication and documentation abilities. * Capable of working independently, prioritizing tasks effectively, and meeting deadlines. * Willingness to work flexible hours when required. * This role requires passing police vetting procedures. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity
3rd Line Support Engineer employer: Just IT Recruitment
Contact Detail:
Just IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Windows Servers and Active Directory during any conversations. These are crucial skills for the 3rd Line Support Engineer role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Digital Evidence Management Software (DEMS) if you haven't already. Understanding its functionalities and common issues will help you speak confidently about how you can contribute to the team.
✨Tip Number 3
Prepare to discuss your troubleshooting process in detail. The ability to analyze and resolve complex IT challenges is key for this position, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Since this role involves training others, think about how you would approach teaching DEMS software to new users. Being able to convey technical information clearly is a valuable skill that can make you a strong candidate.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Servers, Active Directory, and networking. Use specific examples that demonstrate your expertise in these areas to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, emphasize your analytical mindset and problem-solving skills. Mention your experience with Digital Evidence Management Software and how you can contribute to the company's goals.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples of how you've effectively communicated technical information to non-technical users in previous positions.
Highlight Flexibility: Mention your willingness to work flexible hours and participate in an on-call rota. This shows that you are committed to providing excellent support and are ready to meet the company's needs.
How to prepare for a job interview at Just IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Servers, Active Directory, and networking protocols like DNS and DHCP. Highlight specific examples where you've successfully resolved complex IT issues.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your analytical mindset. Practice articulating your structured approach to troubleshooting and how you prioritize tasks under pressure.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. Be ready to discuss how you document support cases and provide updates to stakeholders.
✨Prepare for Training Scenarios
As the role involves delivering training sessions, think of examples where you've trained others on software or IT systems. Be ready to explain your training methodology and how you ensure understanding.
