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- Tasks: Provide 3rd line support and lead projects for diverse clients in London.
- Company: Join a dynamic MSP team in the heart of London Bridge.
- Benefits: Competitive salary up to £55,000 and opportunities for professional growth.
- Why this job: Be part of a skilled team, tackle complex challenges, and mentor juniors.
- Qualifications: Experience in 3rd line support, networking, and Microsoft Azure is essential.
- Other info: Immediate interviews available; send your CV to apply!
The predicted salary is between 42000 - 66000 £ per year.
We are looking for a Senior 3rd Line and Project Engineer to join our small multi-functional & highly skilled MSP team in London Bridge, dealing with our varied client base. You will be diagnosing and troubleshooting 3rd Line Server and Network issues as well as taking responsibility for projects from start to finish for our London based clients. Many of the third line issues will be escalated from our Service Desk so you will be considered one of the points of escalation for unresolved issues that are approaching SLA thresholds. This is not a management role, but we do need someone who is comfortable with mentoring and leading junior members of the Service Desk.
Key Responsibilities:
- Provide 3rd line support for complex technical issues, ensuring timely resolution and minimal disruption to clients.
- Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients.
- Design, implement, and maintain networking solutions, including Wifi, LAN, VLAN, WAN, High Availability and VPN.
- Implement, manage and support Microsoft Azure environments, including Managed Desktops, storage, and vNetworking.
- Implement and manage virtualization technologies such as VMware and Hyper-V.
- Develop and maintain PowerShell scripts for automation and system management.
- Configure, manage, and troubleshoot firewalls and other security appliances including predominantly Fortinet equipment.
- Ensure robust cyber security measures are in place, including threat detection, response, and mitigation.
- Collaborate with clients to understand their IT needs and provide tailored solutions.
- Document technical procedures, configurations, and project plans.
Technical Requirements:
- Proven experience in a 3rd line support role within an MSP environment.
- Strong knowledge of networking technologies (LAN, WAN, VPN, etc.).
- Expertise in Microsoft Azure, including virtual machines, storage, and networking.
- Proficiency in virtualization technologies such as VMware and Hyper-V.
- Advanced PowerShell scripting skills.
- Experience with firewall configuration and management.
- Solid understanding of cyber security principles and practices.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and priorities effectively.
- Relevant certifications (e.g., Microsoft Certifications, Azure Administrator, CCNA, VMware Certified Professional, CompTIA Security+) are a plus.
Interviews are happening immediately, if you fulfil all the requirements please send your CV to soniab@justit.co.uk.
3rd line engineer employer: Just IT Recruitment
Contact Detail:
Just IT Recruitment Recruiting Team
soniab@justit.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in Microsoft Azure and networking technologies. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare to discuss specific projects you've led or contributed to, particularly those involving complex technical issues. Highlighting your experience with project management and problem-solving will show that you're ready for the responsibilities of this role.
✨Tip Number 3
Familiarise yourself with the latest trends in cyber security and be ready to discuss how you've implemented robust measures in past roles. This knowledge will demonstrate your commitment to keeping clients' systems secure.
✨Tip Number 4
Practice your communication skills, as you'll need to explain complex technical concepts to clients who may not have a technical background. Being able to convey information clearly will be crucial in this client-facing role.
We think you need these skills to ace 3rd line engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support, particularly within an MSP environment. Emphasise your technical skills in networking technologies, Microsoft Azure, and virtualization technologies like VMware and Hyper-V.
Showcase Relevant Certifications: If you have any relevant certifications such as Microsoft Certifications, Azure Administrator, or CCNA, be sure to include them prominently in your application. This can set you apart from other candidates.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Highlight your problem-solving skills and your ability to manage multiple projects effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 3rd line support, particularly in an MSP environment. Highlight specific examples of complex technical issues you've resolved, especially those involving Microsoft Azure, VMware, and networking technologies.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving issues, as this will showcase your analytical skills and approach to problem-solving.
✨Emphasise Communication and Mentoring
Since the role involves mentoring junior staff, be ready to discuss your experience in leading or training others. Share examples of how you've effectively communicated complex technical concepts to non-technical clients or team members.
✨Prepare for Project Management Questions
As you'll be involved in project delivery, prepare to talk about your experience managing projects from start to finish. Discuss your approach to collaboration with clients and how you ensure projects meet their IT needs and deadlines.
