At a Glance
- Tasks: Manage client transitions and ensure smooth project planning and execution.
- Company: Join a leading FTSE 250 Financial Services company focused on retirement solutions.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diversity and inclusion are at our core, with active employee networks.
- Why this job: Kickstart your career in client relations with impactful projects and excellent stakeholder management.
- Qualifications: Strong organisational skills and a passion for the pensions industry.
The predicted salary is between 51750 - 63250 £ per year.
At Just we encourage a flexible and agile working environment for the majority of our opportunities.
This role is responsible for project planning and managing scheme transitions from contract negotiations through to the end of data cleanse, including the collation and validation of accurate data providing the cornerstone of the transaction and implementation of the contact. Agreeing process and timescales with the trustees and internal key stakeholders ensuring client commitments are met and issues are escalated accordingly, with excellent stakeholder management throughout the process. This role will concentrate on the smaller less complex transactions and provide the individual with the opportunity to begin their Client relationship and transition manager career path. Enabling the individual to deliver strong and consistent stakeholder management, setting clear and agreeable timescales and expectations.
Role Accountabilities
- Project Manage all assigned transitions from exclusive appointment, or earlier if required, ensuring timely completion of all tasks in line with client and business expectations.
- Complete all regulatory checks and reviews associated with new transactions, recording the activity to ensure robust audit trail.
- Act as lead on data cleanse process for assigned projects agreeing project plans with internal and external stakeholders updating as required if any key deliverables change or are delayed.
- Drive through data cleanse processes to a satisfactory conclusion, ensuring key deliverable are completed in line with agreed timescales and coordinating completion of all activities until handover to Implementation Managers.
- Communicate and agree operational tasks for all schemes in transition such as movement reporting and payroll funding with client, agreeing non-standard processes internally before implementing with clients.
- Ensure effective and complete stakeholder management through the transition process until the final premium is completed, communicated and settled, ensuring Trustees have the best customer experience at all times.
- Ensure understanding of final data and data queries, managing queries between Just and Client until finalised data schedule is agreed to a satisfactory level to be handed over to Implementation Team.
- Own completion and sign off of scheme Statement of Accounts in line with agreed DB Governance matrix, updating finance on new transactions and/or premiums.
- Work with Implementation Managers during Mercer set up keeping clients informed of progress and any delays or issues that affect them.
- Provide regular transition progress updates to Relationship & Transition Senior Manager and Director of Data and Transitions, ensuring delays and issues are flagged in a timely manner.
Skills and Knowledge
- Proven planning and organisational skills with the ability to plan scheme transitions and manage a diverse work load.
- Good understanding of life and pensions industry essential, in particular DB Pensions and the DB de risking market.
- Proven project management and stakeholder management skills would be beneficial.
Experience
- Experience of working in relationship role, preferably within a DB Pensions area is desirable.
- Experience working in the Pensions Industry for a similar organisation.
- Previous experience of working for a DB Pensions De Risking company desirable.
About Us
We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. A new generation of retirees needs a new kind of retirement company. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. Diversity, equity and inclusion are priorities for us. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity.
London
Type: Full time
Client Relations Supervisor in London employer: Just Group
Just Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With a commitment to diversity and inclusion, employees are encouraged to thrive in their careers while making a meaningful impact on customers' lives. Located in London, the company provides competitive benefits, including a generous bonus scheme, private medical cover, and opportunities for professional development, making it an ideal place for those seeking a rewarding career in the retirement income sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Supervisor in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Just Group. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Just Group.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Just Group. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Client Relations Supervisor in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Just Group and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Just Group how you can be a team player!
How to prepare for a job interview at Just Group
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Just Group.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Just Group's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
