At a Glance
- Tasks: Provide exceptional customer service and support via phone, ensuring great outcomes for our customers.
- Company: Join a fast-growing company dedicated to helping people enjoy their retirement.
- Benefits: Competitive salary, generous bonus scheme, private medical cover, and 25 days annual leave.
- Other info: Opportunities for career growth and access to learning resources like LinkedIn Learning.
- Why this job: Be part of a supportive team making a real difference in customers' lives.
- Qualifications: Experience in telephony customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have excellent customer service and telephony experience and looking for a new and exciting career? We are looking for a Customer Services Representative to join our customer contact team. Our representatives act as a first point of contact for our UK Retail and Life Time Mortgage customers, so we want our customers to get what they need with minimal effort whilst feeling cared for. If you join our team it will be your job to deliver this distinctly Just customer experience and help our customers achieve great outcomes whenever they call us.
This is a full time, permanent position at 35 hours a week, Monday to Friday with very sociable shift patterns, running from 8:30 to 16:30, 09:00 – 17:00 and 09:30 – 17:30. Your initial training will be office based but once you are confident the role is hybrid with at least 50% of your time spent in the office.
About Just: We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
More About what you will be doing: As a customer service representative you will be part of a supportive team answering inbound telephone calls from customers and advisors across all our product range and at all points of a customer journey. There is a wide variety of enquiries and each customer may have different or additional needs that we need to cater for. During your working day you will:
- Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
- Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
- Produce quotes and/or re-quotes over the telephone.
- Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
- Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
- Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.
What do we look for? To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following:
- Previous experience within a telephony customer services function.
- Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
- Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
- Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
- Experienced in using Microsoft Office (Outlook, Word, Excel).
What can we offer you?
- A Competitive Salary, Pension Scheme and Life Assurance.
- A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
- Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
- Opportunity to grow your career within Just providing a great foundation to build your career on.
- Learning and Development opportunities - including access to LinkedIn Learning.
- 25 Days Annual Leave plus an Additional Day on us for your Birthday.
- Private Medical Cover and Income Protection, just in case.
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
- A variety of Employee Funded Benefits available to you via our Online Benefits Portal.
- Plus, several additional purchase options available for you and your loved ones.
Our behaviours: At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Hybrid Customer Service Specialist - 35h/wk in Reigate employer: Just Group plc
Just is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, generous annual leave, and a robust bonus scheme. With a strong focus on career progression and a supportive work culture, employees are encouraged to grow their skills through learning opportunities, including access to LinkedIn Learning. Located in a vibrant area, Just fosters a collaborative environment where diversity is celebrated, ensuring that every team member feels valued and empowered to make a meaningful impact in helping customers achieve a better later life.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Specialist - 35h/wk in Reigate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Just. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different customer situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to empathise with customers. Remember, it's all about making the customer feel valued and understood, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Hybrid Customer Service Specialist - 35h/wk in Reigate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service and telephony experience, as these are key for us at Just.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering great customer service. Share specific examples of how you've gone the extra mile for customers in the past.
Showcase Your Communication Skills:Since you'll be dealing with customers over the phone, it's important to demonstrate your ability to explain complex information clearly. Use simple language in your application to show us you can adapt your communication style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Just Group plc
✨Know the Company Inside Out
Before your interview, take some time to research Just and their mission. Understand their products and services, especially those related to retirement. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and ensured customer satisfaction, as this role is all about delivering a great customer experience.
✨Practice Clear Communication
Since the role involves explaining complex information, practice simplifying your language. You might want to do mock interviews with friends or family, focusing on how you can convey information clearly and concisely.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Think about how you would handle various scenarios, such as dealing with an upset customer or managing multiple inquiries at once. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
