Hybrid Customer Care Specialist (6-Month FTC) in Reigate

Location: Reigate – Hybrid (min 50% office, the remainder at home)

Contract: Fixed Term Contract

Hours: Full time 35 hours

We are looking for a Customer Services Representative to join our customer contact team on a 6 month FTC. Our representatives act as a first point of contact for our UK Retail and Life Time Mortgage customers, so we want our customers to get what they need with minimal effort whilst feeling cared for. If you join our team it will be your job to deliver this distinctly Just customer experience and help our customers achieve great outcomes whenever they call us.

This is a full time role at 35 hours a week, Monday to Friday with very sociable shift patterns, running from 8:30 to 16:30, 09:00 – 17:00 and 09:30 – 17:30. Your initial training will be office based but once you are confident the role is hybrid with at least 50% of your time spent in the office.

About Just: We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

More About what you will be doing:

• As a customer service representative you will be part of a supportive team answering inbound telephone calls from customers and advisors across all our product range and at all points of a customer journey.
• Answer queries from our customers across our product range and use our customer centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
• Produce quotes and/or re-quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
• Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.

What do we look for?

• Previous experience within a telephony customer services function.
• Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
• Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
• Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
• Experienced in using Microsoft Office (Outlook, Word, Excel).

What can we offer you?

• A Competitive Salary, Pension Scheme and Life Assurance.
• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
• Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
• Learning and Development opportunities - including access to LinkedIn Learning.
• 25 Days Annual Leave plus an Additional Day on us for your Birthday.
• Private Medical Cover and Income Protection.
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
• A variety of Employee Funded Benefits available to you via our Online Benefits Portal.

Our behaviours: At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.