At a Glance
- Tasks: Answer calls, provide quotes, and deliver top-notch customer service.
- Company: Join Just Group plc, a diverse and supportive workplace.
- Benefits: Competitive salary, generous bonus, 25 days leave, plus a birthday day off.
- Other info: 6-month contract with opportunities for learning and development.
- Why this job: Kickstart your career in a role that values growth and customer satisfaction.
- Qualifications: Previous customer service experience and GCSEs in English and Maths required.
The predicted salary is between 25000 - 32000 £ per year.
Just Group plc is seeking a Customer Service Representative for a 6-month fixed-term contract in Reigate. This role involves answering inbound calls, providing a customer-centric approach, and producing quotes.
Applicants should have previous telephony customer service experience and a GCSE education including English and Maths.
The benefits include:
- a competitive salary
- generous annual bonus
- learning opportunities
- 25 days of annual leave plus an extra day on your birthday
Embrace a chance to grow in a diverse workplace.
Hybrid CSR (6-Month FTC) – Bonus & Growth in Reigate employer: Just Group plc
Just Group plc is an excellent employer that prioritises employee growth and development, offering a competitive salary alongside a generous annual bonus and 25 days of annual leave, plus an extra day for your birthday. Located in Reigate, the company fosters a diverse and inclusive work culture where customer service representatives can thrive and enhance their skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid CSR (6-Month FTC) – Bonus & Growth in Reigate
✨Tip Number 1
Make sure you know the company inside out! Research Just Group plc, their values, and what they stand for. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about answering inbound calls, get comfortable with common customer service scenarios. Role-play with a friend or use online resources to sharpen your communication skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid CSR (6-Month FTC) – Bonus & Growth in Reigate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous telephony customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Just Group plc. Keep it friendly and professional!
Show Off Your GCSEs:Since we’re looking for candidates with GCSEs in English and Maths, make sure to mention these qualifications clearly in your application. It’s all about showing us you meet the basic requirements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Just Group plc
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to telephony. Be ready to discuss how you handle difficult customers and provide examples of your previous experiences. This will show that you understand the importance of a customer-centric approach.
✨Prepare for Common Questions
Anticipate questions like 'How do you manage stress during busy periods?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your answers will help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since this role involves answering inbound calls, demonstrate your communication skills throughout the interview. Speak clearly, listen actively, and engage with the interviewer. This will reflect how you would interact with customers in the role.
✨Highlight Your Willingness to Learn
With learning opportunities mentioned in the job description, express your eagerness to grow and develop within the company. Share any relevant courses or training you've undertaken, and be open about your desire to improve your skills in customer service.
