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- Tasks: Champion customer feedback and develop a comprehensive complaints strategy.
- Company: Leading financial services firm in the UK with a focus on customer insights.
- Benefits: Competitive salary and benefits package included.
- Why this job: Make a real impact by turning customer insights into actionable improvements.
- Qualifications: Substantial experience in complaints management and strong analytical skills.
- Other info: Lead a talented team in a dynamic and collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading financial services firm in the UK is seeking a Senior Customer Feedback Manager to champion the voice of customers and develop a comprehensive complaints strategy. This pivotal role involves monitoring regulatory changes, leading a talented team, and turning insights into actionable improvements.
Candidates should have substantial experience in complaints management, a proven ability to deliver improvements through analysis, and the skills to work collaboratively at all levels. Competitive salary and benefits included.
Senior Customer Feedback & Insights Lead in London employer: Just Group plc
Contact Detail:
Just Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Feedback & Insights Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer feedback and insights. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and customer insights. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples where you've turned customer feedback into actionable improvements. This is key for a role focused on championing the voice of customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Feedback & Insights Lead in London
Some tips for your application 🫡
Show Your Passion for Customer Insights: When writing your application, let us see your enthusiasm for championing the voice of customers. Share specific examples of how you've turned customer feedback into actionable improvements in previous roles.
Highlight Your Experience in Complaints Management: Make sure to detail your substantial experience in complaints management. We want to know how you've navigated regulatory changes and led teams to enhance customer satisfaction through effective strategies.
Be Collaborative in Your Approach: Since this role involves working collaboratively at all levels, emphasise your teamwork skills. Share instances where you’ve successfully collaborated with different departments to drive improvements based on customer insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Just Group plc
✨Know Your Customer Insights
Before the interview, dive deep into the company's customer feedback and complaints history. Familiarise yourself with their current strategies and any recent changes in regulations. This will not only show your genuine interest but also allow you to discuss how your experience can directly contribute to enhancing their customer insights.
✨Showcase Your Analytical Skills
Prepare specific examples of how you've used data analysis to drive improvements in previous roles. Be ready to discuss the tools and methodologies you employed, as well as the outcomes. This will demonstrate your ability to turn insights into actionable strategies, which is crucial for this position.
✨Emphasise Team Leadership Experience
Since this role involves leading a talented team, be sure to highlight your leadership style and experiences. Share stories that illustrate how you've successfully managed teams, fostered collaboration, and navigated challenges. This will help the interviewers see you as a strong candidate who can inspire and guide others.
✨Prepare Questions About Regulatory Changes
Given the importance of monitoring regulatory changes in this role, come prepared with insightful questions about how the company adapts to these changes. This shows that you understand the complexities of the financial services industry and are proactive about staying informed, which is key for a Senior Customer Feedback Manager.
