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- Tasks: Join our team as an Employee Benefit Customer Executive, delivering top-notch service to corporate clients.
- Company: HUB Group, part of Just Group plc, focuses on financial solutions for retirement.
- Benefits: Enjoy 28 days annual leave, a fantastic pension scheme, and private medical cover.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Hybrid working model after probation; training provided to ensure your success.
Employee Benefit Customer Executive (3- 6 month FTC)
Employee Benefit Customer Executive (3- 6 month FTC)
Belfast – Hybrid
Hours: 35 hours a week
Start Date: Mid/End August / ASAP
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.
Are you looking for a new and exciting career and able to start in August?
We are looking for an ambitious Employee Benefit Customer Executive on a 3-6 month FTC to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & can adapt your style for the best outcome of our customer, come join us at The HUB Group.
Our Employee Benefits Customer Executives play a pro-active part in delivering a high standard of service to our corporate customers and their employees, ensuring the best and right outcome for them completing the retirement journey through our Corporate Retirement service.
This position involves a combination of administrative duties and phone-based customer interactions, to guide our customers in getting their pension funds from the current scheme to their new provider. A full induction and training programme is offered, enabling you to deliver a great customer experience.
Location: Belfast City. Office based then hybrid
This is a full time, contract position at 35 hour week, Monday – Friday 9am-5pm, Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office)
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people\’s homes, turning pension savings into an income for retirement and funding long-term care.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business
What can we offer you?
28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contribution
Private Medical Cover, Income Protection and Life Assurance
Learning and Development opportunities – including access to LinkedIn Learning.
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing:
As an Employee Benefits Retirement Co-ordinator, you will be follow the paper based journey and be involved in both the administration and customer contact via phone, supporting their journey of getting their pension funds from the current scheme to their new provider.
You will take ownership of specific customer/partner/provider issues or queries and work to find a resolution in a timely and appropriate manner. The role requires a high level of attention to detail whilst taking information from customers/partners/providers and inputting across multiple systems. An ability to identify and adapt your approach for vulnerable customers who my require additional explanations or repetition of information is also key.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.
To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following
Experienced in providing excellent customer service, both over the phone and in a post-sale or administrative environment.
Good phone skills – experience speaking to customers over the phone
Great active listening and interpersonal skills with the ability to communicate at all levels
Strong attention to detail and accurate reporting of customer information
Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided.
Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.
Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!
Why Just?
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture – we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets . We\’re reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we\’re investing more of our money in green and social assets.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
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Employee Benefit Customer Executive (3- 6 month FTC) employer: Just Group plc
Contact Detail:
Just Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefit Customer Executive (3- 6 month FTC)
✨Tip Number 1
Familiarise yourself with the specific services offered by HUB Group, especially their Corporate Retirement service. Understanding their approach to helping customers transition their pension funds will allow you to speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your phone communication skills. Since the role involves significant customer interaction over the phone, consider role-playing scenarios with a friend or family member to enhance your active listening and interpersonal skills, ensuring you can adapt your style to meet customer needs.
✨Tip Number 3
Highlight any previous experience in customer service roles, particularly those that required attention to detail and problem-solving. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your capability for the role.
✨Tip Number 4
Research the company culture at Just Group and be ready to discuss how your values align with theirs. They emphasise collaboration, sustainability, and diversity, so think of ways you can contribute to these areas and express your enthusiasm for being part of such an environment.
We think you need these skills to ace Employee Benefit Customer Executive (3- 6 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any skills that align with the job description, such as attention to detail and strong communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to adapt your communication style. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your phone skills, active listening abilities, and organisational skills. Use bullet points to make these stand out and ensure they match the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Just Group plc
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this position heavily relies on delivering exceptional service.
✨Demonstrate Attention to Detail
Since the role requires a high level of accuracy, prepare to discuss situations where your attention to detail made a difference. You might want to mention any experience you have with administrative tasks or data entry that showcases your meticulous nature.
✨Prepare for Phone-Based Scenarios
Given that the job involves phone interactions, practice common customer service scenarios. Be ready to demonstrate your phone skills and how you would handle various customer queries, especially those from vulnerable customers who may need extra support.
✨Highlight Your Organisational Skills
The ability to manage competing priorities is crucial for this role. Prepare examples that illustrate how you've successfully organised your workload in the past, particularly under pressure, to meet deadlines without sacrificing quality.
