At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring great outcomes.
- Company: Join a supportive team at a leading financial services company.
- Benefits: Enjoy competitive pay, bonuses, and 25 days of annual leave plus your birthday off!
- Other info: Hybrid work model with opportunities for career growth and personal development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reigate – Hybrid (min 50% office, remainder at home)
Contract: Fixed Term Contract
Hours: Full time 35 hours
Overview
We are looking for a Customer Service Representative to join our customer contact team on a 6 month FTC. Our representatives act as the first point of contact for our UK Retail and Life Time Mortgage customers, ensuring they receive the support they need with minimal effort and feel cared for while achieving great outcomes when they call us.
Responsibilities
- Answer queries from customers across our product range and provide great outcomes using a customer‑centric approach to call taking.
- Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries, GP surgeries) to ensure customers receive their income or mortgage funds in a timely manner.
- Produce quotes and/or re‑quotes over the telephone.
- Perform relevant administrative tasks and data entry in accordance with procedure, standards and industry regulation.
- Liaise between departments and with internal & external customers to ensure accurate queries and a best‑possible customer experience.
Qualifications
- Previous experience in a telephony customer services function.
- Educated to GCSE level (or equivalent) with passes in English and Maths (grade C or above).
- Ability to explain complex information in plain, simple English and adapt language for different audiences.
- Passion for delivering great customer service and willingness to go the extra mile to ensure customer satisfaction.
- Experience with Microsoft Office (Outlook, Word, Excel).
Benefits
- Competitive salary, pension scheme and life assurance.
- Generous and highly achievable bonus scheme – paid annually based on individual and company performance.
- Opportunity to progress your career in‑role with salary increases aligned to growth and skill development.
- Learning and development opportunities, including access to LinkedIn Learning.
- 25 days annual leave plus an additional day on us for your birthday.
- Private medical cover and income protection.
- Free access to the Headspace app, 24/7 employee assistance helpline and trained physical & mental health first aiders (on‑site).
- A variety of employee‑funded benefits available via our online portal and several purchase options for you and your loved ones.
DEIB Statement
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee networks and events, championing issues including intergenerational working, social mobility and neurodiversity.
Customer Service Representative (6 Month FTC) employer: Just Group plc
Join a dynamic team in Reigate as a Customer Service Representative, where you will be at the forefront of delivering exceptional service to our UK Retail and Life Time Mortgage customers. We pride ourselves on a supportive work culture that values employee growth, offering competitive salaries, generous bonuses, and extensive learning opportunities, including access to LinkedIn Learning. With a strong commitment to diversity, equity, inclusion, and belonging, we ensure that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (6 Month FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've gone the extra mile for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative (6 Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in telephony customer services and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:In your application, don’t just list your skills—give us examples! Share specific instances where you went the extra mile for a customer or resolved a tricky situation. This will help us see your passion for delivering great customer service.
Keep It Clear and Concise:When writing your application, remember to keep it straightforward. Use plain English to explain your experiences and qualifications. We appreciate clarity, so avoid jargon and make it easy for us to understand your background.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Just Group plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a telephony context. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went the extra mile for a customer.
✨Familiarise Yourself with the Company
Do some research on the company’s values and mission, particularly their focus on diversity, equity, inclusion, and belonging. This will help you align your answers with what they stand for and show that you’re genuinely interested in being part of their team.
✨Practice Clear Communication
Since the role involves explaining complex information in simple terms, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you simplify complicated topics.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to employee development or how they support work-life balance.
