Head of Enterprise Risk Management Framework and Risk Operations in Cardiff

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast‑growing company helping customers enjoy the retirement they deserve. We do this through a variety of market‑leading, award‑winning products and services, delivered by a diverse team of over 1,400 purpose‑led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key Responsibilities

• You will play an active role in the development and maintenance of the ERMF and its publication across multiple channels – working with the business areas and other areas within Group Risk to maximise value and manage risks.
• Take the lead for ERMF related change initiatives, including deployment and training plans creation and delivery coordination with key stakeholders.
• Maintain and support development of Group’s specific frameworks owned by Group Risk, including Conflicts of Interest Framework, Groups Solvency II documentation framework and standards.
• Support Group Risk in developing, educating and embedding risk management practices/processes and culture within Just that support our enterprise risk management framework, including risk appetite, and strategic goals.
• Lead change risk management initiatives for the benefit of Group Risk, following the change risk management framework.
• Coordinate the delivery of the Group’s Internal Model for Operational Risk through the development and maintenance of operational risk scenarios with Risk Business Partners and other key stakeholders.
• Ensure that the Group Risk team is proficient in its use of the Group’s risk management system of record and in supporting Risk Business Partners and the business in the identification, measurement, management, monitoring and reporting of risks.
• Build a working relationship with internal and external suppliers of risk management systems and tools and ensure that you are sufficiently aware of its functionality to propose and oversee improvements as required.
• Establish a centre of excellence in Risk Operations that provides increasingly effective risk challenge to the business, encouraging high standards of controls design and operational effectiveness and proactive management of issues and risk events.
• Develop your direct reports’ skills, knowledge and awareness so they become proficient in risk management and confident in the business knowledge.
• Take responsibility for ensuring you comply with the company’s procedures, policies, guidelines and reporting.

What we're looking for:

• Externally recognised risk management qualification is essential.
• Proven track record of practical experience of developing and implementing and/or operating frameworks and processes for risk, compliance, internal audit management.
• Significant breadth of experience and knowledge of life and pensions/ within the Financial Services, Insurance or Banking sector.
• Experience of large change and transformation planning and implementation.
• Proven track record as a people leader who develops, inspires, effectively manages performance, and supports career growth and aspirations of his direct reports.
• Exceptional analytical and critical thinking ability, able to interpret information from a number of sources and draw together the ‘big picture’ and bring a strategic perspective.
• Strong communication and interpersonal skills, both internally and externally.
• Proven project management skills to deliver plans to agreed timescales.
• High level of IT literacy including influencing, negotiation, Microsoft Office packages.
• High level of compliance/governance awareness.
• Good presentation and report writing skills.
• Strong understanding of risk management practices and their application. Ability to identify emerging risk issues and to drive understanding and management.
• Good understanding of regulatory context for operation of risk management, including Solvency 2 requirements and PRA expectations.
• A service orientated approach towards both internal and external customer is essential.

Our behaviours

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture – we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’s in it for you

• A competitive salary, pension scheme and life assurance.
• 25 days annual leave plus an additional day on us for your birthday.
• Private medical cover and income protection, just in case.
• A generous and highly achievable bonus scheme.
• Opportunities to progress your career in‑role and within the company.
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders.
• A variety of employee funded benefits available via our online benefits portal.
• Plus, several additional purchase options available for you and your loved ones.

Belonging at Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in‑person assessment.

Be Bold. Be Brilliant. Be Just.