At a Glance
- Tasks: Lead sales and customer service teams to enhance revenue and customer interactions.
- Company: Join Just Go! Holidays, a growing travel business in Cheltenham.
- Benefits: Competitive salary, career growth, and the chance to shape customer experience.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Make a real impact on customer contact strategy in the travel industry.
- Qualifications: Proven contact centre experience with strong leadership and analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Just Go! Holidays in Cheltenham is seeking a Head of Contact Centre Sales and Customer Experience to lead the sales and customer service teams. Your role is pivotal in increasing revenue and improving customer interactions.
Applicants should have proven experience in a contact centre environment, with a strong focus on commercial growth, as well as excellent leadership and analytical skills. Join a growing travel business and influence the customer contact strategy.
Head of Contact Centre Growth & Customer Experience in Cheltenham employer: Just Go! Holidays
Just Go! Holidays offers a dynamic and supportive work environment in Cheltenham, where employees are encouraged to innovate and drive customer satisfaction. With a strong focus on professional development, team members benefit from ongoing training and growth opportunities, making it an ideal place for those looking to advance their careers in the travel industry. Join us to be part of a passionate team dedicated to enhancing customer experiences and achieving commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Contact Centre Growth & Customer Experience in Cheltenham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Just Go! Holidays who are looking for fresh talent for roles like Head of Contact Centre Growth & Customer Experience.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Just Go! Holidays and give you a leg up for your Head of Contact Centre Growth & Customer Experience application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Head of Contact Centre Growth & Customer Experience openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Head of Contact Centre Growth & Customer Experience in Cheltenham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of Contact Centre Growth & Customer Experience role at Just Go! Holidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of Contact Centre Growth & Customer Experience position at Just Go! Holidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Just Go! Holidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Just Go! Holidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of Contact Centre Growth & Customer Experience.
How to prepare for a job interview at Just Go! Holidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Just Go! Holidays.
