Sales Co-Ordinator in Swindon

Tile Energy Limited is a growing, forward‑thinking provider of renewable energy and home‑efficiency solutions, committed to helping customers reduce energy costs while improving the comfort and sustainability of their homes. We specialise in delivering high‑quality products and services — from energy‑efficient heating systems to modern home‑improvement technologies — supported by a knowledgeable team and a customer‑first approach. Our business is built on integrity, transparency and technical expertise. We work closely with homeowners, suppliers and specialist contractors to ensure every customer receives clear advice, reliable installation and exceptional aftercare. As the market continues to evolve, we are focused on innovation, operational excellence and building long‑term trust with our clients.

Are you an organised, proactive and commercially minded Sales Co‑ordinator who thrives in a fast‑paced environment? Do you enjoy driving lead quality, supporting a high‑performing sales function, and ensuring customers receive an exceptional experience from first contact to close? If so, we would love to hear from you.

About The Role

As our Sales Co‑ordinator, you will play a pivotal role in supporting the sales team to drive revenue growth, improve lead flow, and maintain outstanding customer service. You will be the engine behind our sales operation — qualifying leads, managing diaries, ensuring compliance with lead provider rules, and keeping our CRM accurate and up to date. This is a hands‑on, fast‑moving role where your ability to prioritise, communicate clearly, and maintain high standards will directly influence business performance.

Key Responsibilities For This Role

• Lead Qualification & Compliance
  • Promptly contact all incoming enquiries from multiple lead sources.
  • Rigorously qualify prospects using our predefined criteria.
  • Maintain expert knowledge of lead provider terms and conditions.
  • Keep a healthy sales pipeline through timely follow‑ups and lead nurturing.
  • Process unsuccessful leads in line with provider rules to secure refunds/credits where applicable.
• Diary & Capacity Management
  • Schedule and manage client appointments, ensuring sales diaries are accurate and efficient.
  • Organise meetings by location to minimise travel time and maximise productivity.
  • Ensure sales staff have adequate travel time between appointments and dedicated admin blocks for follow‑up calls, quotes and pipeline management.
• Customer Experience & Sales Support
  • Encourage customer reviews and feedback post‑sale to support service improvement.
  • Collaborate with marketing and product teams to align messaging and sales activity.
  • Maintain accurate CRM records, ensuring all enquiries are logged, updated and in the correct status.
  • Provide insights to the Technical Director on market trends, common objections, and under‑performing lead sources.
• Team & Business Contribution
  • Build positive relationships with internal teams, clients and external stakeholders.
  • Contribute ideas to attract new clients and expand the customer base.
  • Support continuous business improvement and help achieve wider organisational objectives.
  • Act as a professional ambassador for the company at all times.
  • Comply with Health & Safety policies, reporting any accidents or near misses promptly.

About You

• Experience in a similar sales co‑ordination or sales support role.
• A proven track record of meeting or exceeding sales‑related targets.
• Strong verbal and written communication, negotiation and interpersonal skills.
• Proficiency with CRM systems, including generating reports on lead sources and sales performance.
• Eligible to work in the UK without sponsorship.

Why Join Us?

• Opportunity to directly influence sales performance and business growth.
• A supportive team environment where your ideas and insights are valued.
• A role with variety, autonomy and clear progression opportunities.