Assistant Showroom Manager – Cheltenham (12 mth maternity cover)
To support and assist the Showroom Manager to ensure that sales targets are reached and all team members provide a high level of customer service and care at all times. To ensure that stock levels are maintained and customer orders are placed in a timely manner and managed throughout. Deputise for the Manager in their absence.
Job responsibilities
- Maximise all sales opportunities for the showroom.
- Provide efficient and professional customer service at all times and maintain a customer friendly environment.
- Support the Showroom Manager with recruitment, management, motivation and training of the sales team so that a high level of sales and customer service is maintained.
- Work with the Showroom Manager to help compile staff rotas so that there is adequate cover at all times.
- Liaise with the Workroom Manager and other members of the JF team so that customer orders can be completed in a timely manner, advising customers of any delays.
- Ensure that the premises are opened on time ready for business and closed securely at the end of the day.
- Ensure good communications with team members & customers at all times.
- Ensure systems & procedures are adhered to e.g. banking, end of day etc.
- Support all team members to help maintain an in-depth product knowledge on all design options, fabrics designs etc. to be able to advise customers on their needs, to then be able to maximise every sales opportunity.
- Ensure all quantities of fabric are cut correctly and calculated.
- Efficiently and effectively fulfil customer showroom and online customer orders.
- Ensure that customer payments are made on time and accurately recorded and securely processed.
- Ensure stock is accurately controlled with the minimum waste as possible.
- Assist in managing customer complaints to resolution.
- Ensure any appointments booked for quotes/fittings and deliveries are placed accurately, maintaining contact with customers as required.
- Help ensure store is maintained correctly and clean at all times.
- Observe company health and safety policy at all times.
- Carry out any other duties, which may reasonably be required from time to time.
- Cover, as required, staffing in other Just Fabrics locations.
