At a Glance
- Tasks: Onboard new restaurant partners and ensure their success with Just Eat.
- Company: Join Just Eat Takeaway.com, a leading global food delivery marketplace.
- Benefits: Dynamic work environment, growth opportunities, and a supportive team culture.
- Other info: Inclusive culture that celebrates diversity and encourages personal growth.
- Why this job: Make a real impact in the food delivery industry while connecting with diverse partners.
- Qualifications: Excellent communication skills and a self-motivated, team-oriented attitude.
The predicted salary is between 51750 - 63250 £ per year.
Hungry for a challenge? That’s good, because at Just Eat Takeaway.com (JET) we believe everything is possible, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.
The Opportunity: We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.
As an After Sales Representative you’ll own the relationship to bring our new restaurant partners online, working cross functionally with our Sales, Production/Operations and Account Management teams. This will include welcoming new partners to Just Eat, helping them set up for success, getting them online and providing an outstanding service that delivers an amazing experience.
These are some of the key ingredients to the role:
- Onboarding new partners: you will coordinate and execute the onboarding process for new partners, ensuring they are onboarded with care and consideration tailored to their needs, and fully prepared to start taking orders in an efficient and timely manner.
- Setting them up for success: you will train, support and guide new partners in the best ways of working with Just Eat, and how they’re able to maximise their business with our partnership.
- Working cross functionally: you will work closely with teams all across the sales journey to ensure a high level of collaboration results in great experience for our new partners, including handing them off into our account management world at a high quality graduation point.
- Nursery Support: Proactively support new partners during their first 28 days post-launch to swiftly resolve issues and accelerate business growth, you will do this via business review check in points.
- Supporting the switch in “Delivery Type Change” along with “Change Of Ownership”.
Can you deliver… What will you bring to the table?
- Excellent communicator who oozes confidence and integrity.
- Self-motivated with the ability to self manage.
- Use your initiative to resolve challenges when they present themselves.
- You have a ‘Get It Done’ attitude; flexible, adaptable and enthusiastic with the ability to negotiate and resolve difficult issues.
- Highly organised and has a keen attention to detail.
- Team player who knows what a ‘Phenomenal’ team multifaceted looks like and ‘Cares’.
- Take ownership and work towards demanding team/individual targets.
- You’re enthusiastic about the food delivery and restaurant industry.
At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
After Sales Representative in Sunderland employer: Just Eat
Just Eat offers an exceptional opportunity for self-employed delivery riders, providing the freedom to choose your own hours and work at your convenience. With weekly pay and a supportive work culture that values flexibility, you can balance your personal life while earning a competitive income. Join us in a dynamic environment where your independence is celebrated and your growth as a rider is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Representative in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Eat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Eat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Representative in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Eat:Your cover letter is your chance to shine! Tell us why you want to work at Just Eat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Eat!
How to prepare for a job interview at Just Eat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
