At a Glance
- Tasks: Lead fraud performance initiatives and collaborate with teams to enhance security measures.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Enjoy a vibrant culture, competitive salary, and opportunities for growth.
- Other info: Dynamic environment focused on inclusion, diversity, and personal growth.
- Why this job: Make a real impact by safeguarding our platform and enhancing customer experience.
- Qualifications: Experience in fraud management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
This is an exciting opportunity for an experienced subject matter expert to join our maturing Customer Service department as a Senior - Fraud Performance and Change specialist. In this key position, you will report directly to the Global Fraud Director and help lead the expansion of our global framework while keeping a firm hand on daily performance.
We want you to collaborate deeply with fraud risk, governance, analytics, and operations to protect our business. True to our values of lead, deliver, and care, you will bring a customer-centric approach to fraud mitigation. Through proactive teamwork to deliver, you will safeguard our platform and keep our communities safe.
These are some of the key components to the position:
- Set clear goals and own elements of the global fraud strategy, establishing a comprehensive "total cost of fraud" approach.
- Continually monitor evolving risk exposures, industry trends, and regulatory changes to ensure our framework remains robust.
- Aim high by owning global fraud KPIs and OKRs, optimizing control frameworks project-by-project to drive excellence.
- Champion a best-practice fraud management culture internally while managing relationships with crucial business stakeholders and vendors.
- Support all 16 of JET’s geographic markets with localized fraud risk mitigation and strategic thought leadership.
- Track deliverable benefits transparently and run experiments, including proof of concepts, to test modern mitigation tactics.
- Ensure internal business areas receive rapid, high-quality fraud insights, keeping fraud losses low and the customer experience exceptional.
What will you bring to the team?
- A deep passion for fraud management, analyzing market trends, and translating complex technical details into simple, clear language.
- Proven experience analyzing and managing fraud within marketplaces, merchants, fintechs, banking, or acquiring environments.
- Commitment to achieving goals by turning data analysis into actionable control changes, insight presentations, or technology business cases.
- Strong curiosity for solving complex problems, utilizing Agentic AI and machine learning as a default to aim higher and drive excellence.
- Experience partnering with technical risk management teams on policy management and risk and control assessments.
- Ability to develop a deep understanding of our internal and external partners to maximize vendor performance and optimize customer experience.
- Outstanding workload, stakeholder, and program management skills to execute solutions in a fast-paced environment.
- A dedicated focus to act responsibly while making a lasting impact, identifying exactly where fraud happens and building process improvements to stop it.
At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team?
Senior - Fraud performance & change employer: Just Eat
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, fostering collaboration and innovation among its teams. With a strong commitment to employee growth, the company offers numerous opportunities for professional development while ensuring a supportive environment where every voice is valued. Located in a dynamic industry, JET empowers its employees to make a meaningful impact on global fraud management, all while celebrating successes and promoting a customer-first ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Senior - Fraud performance & change
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Just Eat Takeaway.com. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into fraud management trends. Show us you’re not just a candidate but a passionate expert ready to tackle challenges head-on.
✨Tip Number 3
Practice your storytelling skills! We love hearing about your experiences and how you've tackled fraud issues in the past. Make it engaging and relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources to help you ace the process.
We think you need these skills to ace Senior - Fraud performance & change
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fraud management shine through. We want to see how you connect with the role and the impact you can make in our team.
Tailor Your Experience:Make sure to highlight your relevant experience in fraud analysis and management. We’re looking for specific examples that demonstrate your skills and how they align with our goals at Just Eat Takeaway.com.
Keep It Clear and Concise:Use simple language to explain complex ideas. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how you can contribute to our mission.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Just Eat
✨Know Your Fraud Landscape
Before the interview, dive deep into the current trends in fraud management, especially within online marketplaces and delivery platforms. Familiarise yourself with Just Eat Takeaway.com's approach to fraud mitigation and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to turn data analysis into actionable insights. Bring examples of how you've previously used data to drive fraud control changes or improve customer experiences. This will highlight your commitment to achieving goals through informed decision-making.
✨Emphasise Collaboration
Since this role involves working closely with various teams, be ready to share examples of successful collaborations in your past roles. Discuss how you’ve partnered with technical risk management teams or other stakeholders to enhance fraud strategies and ensure a robust framework.
✨Align with Company Values
Familiarise yourself with Just Eat Takeaway.com's values of lead, deliver, and care. During the interview, reflect these values in your responses, showing how you embody a customer-centric approach and are committed to making a lasting impact in fraud management.
