At a Glance
- Tasks: Lead a talented analytics team to enhance customer service across multiple countries.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Hybrid work model, competitive salary, and a vibrant company culture.
- Other info: Dynamic, inclusive environment with opportunities for growth and collaboration.
- Why this job: Make impactful decisions using AI and data to improve customer experiences.
- Qualifications: Senior-level experience in analytics and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
Ready for a challenge? Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role: Are you ready to elevate decision-making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering our leadership to make faster, smarter decisions that directly enhance the customer experience.
Location: London or Amsterdam (Hybrid, minimum 3 days per week in office)
Reporting to: EVP Customer Services
These are some of the key components to the position:
- Establish consistent operational Key Performance Indicators (KPIs) and reporting frameworks globally.
- Deliver proactive assessments of customer service risks and opportunities by analyzing core metric trends.
- Build robust, independent business cases and post-implementation reviews for major global initiatives.
- Champion priority insights around compensation spend, satisfaction drivers, and operational productivity.
- Bridge connections with central data and platform teams to share best practices and de-duplicate efforts.
- Lead, coach, and develop a high-performing, multidisciplinary analytics team across multiple time zones.
What will you bring to the team?
- Deep, senior-level experience leading analytics functions within complex, global matrix organizations.
- Proven capability utilizing Artificial Intelligence (AI) tools to maximize data insights and forecasting efficiency.
- Advanced technical fluency with SQL, Excel, Tableau, and managing large, complex datasets.
- Exceptional communication skills, with a proven ability to translate data into clear, impactful stories for non-technical stakeholders.
- Strong commercial instincts with a commitment to alignment across financial and business priorities.
- A collaborative mindset that thrives on cultural diversity and flexing styles across international markets.
- Natural curiosity and a proactive attitude that constantly challenges the status quo with bold solutions.
At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Head of Data & Analytics, Customer Services employer: Just Eat
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, fostering growth and collaboration across its diverse teams. With a commitment to employee development and a dynamic environment in London or Amsterdam, you will have the opportunity to lead innovative data initiatives that directly enhance customer experiences while working alongside some of the best-known brands globally. Join us to be part of a fast-paced, supportive atmosphere where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data & Analytics, Customer Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their data strategies. Familiarise yourself with their AI-first approach and think of examples from your experience that align with their goals. We want to show them we’re on the same page!
✨Tip Number 3
Practice your storytelling skills! Be ready to translate complex data insights into clear, impactful narratives. This will help us connect with non-technical stakeholders during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Just Eat Takeaway.com family!
We think you need these skills to ace Head of Data & Analytics, Customer Services
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead data and analytics at Just Eat Takeaway.com. Share why this position speaks to you and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight your experience with AI tools, SQL, and leading analytics teams. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain how your past experiences have prepared you for this role. Be sure to connect your skills to the key components of the job description, showing us why you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the application process right there!
How to prepare for a job interview at Just Eat
✨Know Your Data Inside Out
As the Head of Data & Analytics, you'll need to demonstrate a deep understanding of data analytics and AI tools. Brush up on your SQL, Excel, and Tableau skills, and be ready to discuss how you've used these tools to drive insights in previous roles.
✨Showcase Your Leadership Skills
This role involves leading a multidisciplinary team across multiple time zones. Prepare examples of how you've successfully led teams in the past, focusing on coaching, developing talent, and fostering collaboration in diverse environments.
✨Communicate Clearly and Effectively
Exceptional communication skills are crucial for translating complex data into impactful stories. Practice explaining your past projects in simple terms, highlighting how your insights have influenced decision-making for non-technical stakeholders.
✨Embrace the Company Culture
Just Eat Takeaway.com values inclusion, diversity, and a customer-first approach. Familiarise yourself with their culture and values, and be prepared to discuss how you can contribute to building an inclusive environment while driving customer loyalty.
