Business Support Specialist - Order-to-Cash

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

This is a hybrid role: 3 days a week from our London office & 2 days working from home.

We are setting up a centralized Business Support organization to give visibility, structure, and a clear platform for prioritization and decision-making for business issues and projects. Operating within our Order-to-Cash department, you will act as a key link between internal stakeholders. You will support the streams responsible for invoicing, platform payments, and collection processes, collaborating across teams to ensure we work together to deliver.

Core Focus: In this role, your core focus will be driving operational excellence and continuous process efficiency. You will spearhead troubleshooting initiatives to eliminate friction, directly improving the customer experience for our global partners.

To support your growth, you will spend your first six months deeply embedded in operational tasks. This ensures you build a solid understanding of our day-to-day business, key processes, and stakeholders before expanding your scope.

These are some of the key components to the position:

• Support execution: Coordinate and administer business support activities, operational improvements, and project-related tasks.
• Troubleshoot issues: Proactively identify, investigate, and resolve operational issues to ensure seamless day-to-day business continuity.
• Drive process efficiency: Map out workflows and identify bottlenecks, aiming high to make our core processes leaner and faster.
• Elevate customer experience: Refine operational touchpoints to step into our customers' shoes and optimize their journey.
• Track & follow up: Capture, structure, and track critical topics, actions, and decisions across the entire organization.
• Facilitate alignment: Enable clear, timely communication between stakeholders to manage expectations and share key updates.
• Maintain momentum: Prepare meeting agendas and minutes, track decisions, and coordinate reports and dashboards to drive excellence.

What will you bring to the team?

• Operational excellence mindset: Passion for troubleshooting, fixing root causes, and making operational processes highly efficient.
• Customer-centric focus: A strong commitment to understanding internal and external partners to lift each other up and optimize journeys.
• Organizational mastery: Highly organized and detail-oriented approach with a proven ability to manage multiple projects in a dynamic environment.
• Proactive ownership: A strong sense of initiative, determination, and commitment to achieving goals while taking responsibility for outcomes.
• Stakeholder collaboration: Excellent communication skills to align with diverse internal teams and simplify complex topics to create clarity.
• Language capabilities: Professional fluency in English, with knowledge of the German language considered a strong plus for the role.

At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Are you ready to join the team? Apply now.