At a Glance
- Tasks: Be the welcoming face of our office and ensure smooth daily operations.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Enjoy a vibrant workplace culture with opportunities for growth and development.
- Other info: Dynamic environment with a focus on inclusion, diversity, and belonging.
- Why this job: Make a real impact by enhancing the workplace experience for colleagues and visitors.
- Qualifications: Experience in customer service or workplace support is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Ready for a challenge? Just Eat Takeaway.com is a leading global online delivery platform, and our vision is to empower everyday convenience. Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
As our Workplace Support Specialist at the Bristol Tech-Hub, you will be the welcoming face of our office, ensuring daily operations run seamlessly. Joining our dynamic Workplace Operations team, you will lead front-of-house services, care for our workplace environment, and deliver exceptional experiences for colleagues and visitors. Living our "Lead, Deliver, Care" values, you will empower our teams to thrive every day.
Location: Bristol (On-site, 5 days per week).
Reporting to: Segment Workplace Operations Manager
These are some of the key components of the position:
- Deliver an outstanding front-of-house experience by warmly welcoming visitors, handling reception tasks, and managing access badges.
- Maintain vibrant, functional communal spaces and meeting rooms while ensuring health, safety, and security standards are met.
- Coordinate day-to-day office administration, including shared inbox management, internal ticketing, Slack channels, and posts.
- Oversee inventory by purchasing and restocking essential office supplies, kitchen provisions, and stationery daily.
- Liaise with external vendors and service providers to organise routine maintenance, repairs, and facility walkthroughs.
- Support financial operations by managing office budgets, raising purchase orders, processing invoices, and tracking sustainability metrics.
- Champion office culture by assisting with internal events, meeting room arrangements, catering, and colleague onboarding.
- Support the Workplace Segment Operations Manager with adhoc tasks and admin.
What will you bring to the team?
- Experience in workplace support, front-of-house, facilities administration, or customer service environments.
- Ability to independently structure, prioritise, and multitask effectively in a fast-paced setting.
- Outstanding communication skills paired with a proactive, customer-focused, and solution-oriented approach.
- Comfort and proficiency using digital tools, ticketing systems, and modern communication platforms like Slack.
- Willingness to take on safety responsibilities as a designated Fire Warden or First Aider (training provided).
- Collaborative mindset with a desire to contribute to broader workplace initiatives and sustainability goals.
At JET, our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Are you ready to take your seat? Apply now!
Workplace Support - Bristol employer: Just Eat
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, where collaboration and innovation thrive. As a Senior Paid Media Manager, you'll have the opportunity to lead impactful media strategies while nurturing talent within a supportive team environment. With a commitment to employee growth and a focus on celebrating successes, working at our UK office means being part of a dynamic global platform that values your contributions and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Support - Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Eat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Eat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Support - Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Eat:Your cover letter is your chance to shine! Tell us why you want to work at Just Eat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Eat!
How to prepare for a job interview at Just Eat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
