EIT Operations - Senior Support Technician in Bristol

Ready for a challenge? Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role: We’re looking for a well-rounded IT professional to join our Enterprise IT Operations team with a clear focus on 2nd line ticket ownership. This is a great opportunity for someone eager to build on leadership, mentoring, and hands-on hardware/software troubleshooting while driving automation, audit readiness and continuous improvement across our environment.

These are some of the key components to the position:

• Supporting the end users within the office ensuring suitable processes and support is in place.
• Own 2nd line tickets end-to-end, including triage, diagnosis, resolution, stakeholder communication, and timely, high-quality closure.
• Provide desk-side and remote support for Drop-In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers.
• Resolve incidents across Okta/SSO, Zscaler/VPN, Google Workspace, Atlassian (Jira/Confluence) and Slack, escalating to third parties when required.
• Fulfil access requests (e.g. TMS and application entitlements), ensuring least-privilege and audit-ready documentation.
• Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements.
• Utilise AI to improve processes and drive change (auto-triage, knowledge surfacing, solution suggestions, self-service and auto-remediation).
• Implement automation and orchestration (e.g. Intune/JAMF/Google Admin) for repeatable tasks, compliance checks and consistent audit coverage.
• Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first-time-fix.
• Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued.

What will you bring to the team?

• End user support experience at an exceptional standard.
• Experience leading on tasks, projects or people which has been proven in development activities or in practice.
• An understanding of end user toolset solutions and processes.
• Exceptional technical skills in the following:
• Operating systems: Windows 11, macOS and Chrome OS.
• Applications: Google Apps, Atlassian products (Jira, Confluence), Slack.
• User/Device management tools: Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF.
• Proactive interest in technological development, keeping up with the latest industry developments, product releases and suggesting/facilitating improvements.
• Ability to identify process improvements and implement changes where necessary.
• Experience providing Audio/Visual support (desirable).

At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.