At a Glance
- Tasks: Lead a talented analytics team to enhance customer service across multiple countries.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Hybrid work model, competitive salary, and a vibrant company culture.
- Other info: Dynamic, inclusive environment with opportunities for growth and collaboration.
- Why this job: Make impactful decisions using AI and data to improve customer experiences.
- Qualifications: Senior-level experience in analytics and proficiency in AI tools required.
The predicted salary is between 80000 - 100000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Are you ready to elevate decision-making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering our leadership to make faster, smarter decisions that directly enhance the customer experience.
Location: London or Amsterdam (Hybrid, minimum 3 days per week in office)
Reporting to: EVP Customer Services
These are some of the key components to the position:
- Establish consistent operational Key Performance Indicators (KPIs) and reporting frameworks globally.
- Deliver proactive assessments of customer service risks and opportunities by analyzing core metric trends.
- Build robust, independent business cases and post-implementation reviews for major global initiatives.
- Champion priority insights around compensation spend, satisfaction drivers, and operational productivity.
- Bridge connections with central data and platform teams to share best practices and de-duplicate efforts.
- Lead, coach, and develop a high-performing, multidisciplinary analytics team across multiple time zones.
What will you bring to the team?
- Deep, senior-level experience leading analytics functions within complex, global matrix organizations.
- Proven capability utilizing Artificial Intelligence (AI) tools to maximize data insights and forecasting efficiency.
- Advanced technical fluency with SQL, Excel, Tableau, and managing large, complex datasets.
- Exceptional communication skills, with a proven ability to translate data into clear, impactful stories for non-technical stakeholders.
- Strong commercial instincts with a commitment to alignment across financial and business priorities.
- A collaborative mindset that thrives on cultural diversity and flexing styles across international markets.
- Natural curiosity and a proactive attitude that constantly challenges the status quo with bold solutions.
At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice.
Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging. No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
Head of Data & Analytics, Customer Services in Woking employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, fostering growth and collaboration among its diverse teams. With a focus on innovation and excellence, employees are empowered to make impactful decisions while enjoying the benefits of a hybrid work model in dynamic locations like London and Amsterdam. The company prioritises employee development and celebrates successes, making it a rewarding place for those seeking meaningful careers in the fast-paced world of online delivery services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data & Analytics, Customer Services in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into their values and culture. Understand how they operate and think about how your experience aligns with their mission of empowering everyday convenience. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data analytics to drive decisions in previous roles. Make it relatable and impactful, so they can see the value you bring to the table.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role and how you can contribute can leave a lasting impression. Plus, it shows you’re genuinely interested in joining their team!
We think you need these skills to ace Head of Data & Analytics, Customer Services in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Data & Analytics role. Highlight your experience with AI tools and analytics functions, as well as any leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data and customer service. Share specific examples of how you've driven excellence in previous roles, and don’t forget to mention your collaborative mindset.
Showcase Your Technical Skills:We’re looking for someone with advanced technical fluency in SQL, Excel, and Tableau. Make sure to include any relevant projects or experiences that demonstrate your ability to manage large datasets and derive insights from them.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our culture and values while you’re there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Data Inside Out
As the Head of Data & Analytics, you'll need to demonstrate a deep understanding of data metrics and KPIs. Brush up on the key performance indicators relevant to customer services and be ready to discuss how you've used data to drive decision-making in previous roles.
✨Showcase Your AI Savvy
Since this role emphasises an AI-first approach, be prepared to talk about your experience with AI tools. Share specific examples of how you've leveraged AI for predictive modelling or operational insights, and how it has improved customer experiences in your past positions.
✨Communicate Clearly and Effectively
Exceptional communication skills are crucial for translating complex data into impactful stories. Practice explaining your past projects in simple terms, focusing on the outcomes and benefits for non-technical stakeholders. This will show that you can bridge the gap between data and business needs.
✨Embrace Cultural Diversity
With a role spanning multiple countries, showcasing your collaborative mindset is key. Be ready to discuss how you've successfully worked with diverse teams and adapted your style to different cultural contexts. This will highlight your ability to thrive in a global environment.
