At a Glance
- Tasks: Lead fraud performance and change initiatives to protect our global platform.
- Company: Join Just Eat Takeaway.com, a leading online delivery platform with a vibrant culture.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment focused on teamwork, growth, and celebrating successes.
- Why this job: Make a real impact in fraud management while collaborating with top brands globally.
- Qualifications: Experience in fraud analysis and a passion for problem-solving.
The predicted salary is between 60000 - 75000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role: This is an exciting opportunity for an experienced subject matter expert to join our maturing Customer Service department as a Senior - Fraud Performance and Change specialist. In this key position, you will report directly to the Global Fraud Director and help lead the expansion of our global framework while keeping a firm hand on daily performance. We want you to collaborate deeply with fraud risk, governance, analytics, and operations to protect our business. True to our values of lead, deliver, and care, you will bring a customer-centric approach to fraud mitigation. Through proactive teamwork to deliver, you will safeguard our platform and keep our communities safe.
These are some of the key components to the position:
- Set clear goals and own elements of the global fraud strategy, establishing a comprehensive "total cost of fraud" approach.
- Continually monitor evolving risk exposures, industry trends, and regulatory changes to ensure our framework remains robust.
- Aim high by owning global fraud KPIs and OKRs, optimizing control frameworks project-by-project to drive excellence.
- Champion a best-practice fraud management culture internally while managing relationships with crucial business stakeholders and vendors.
- Support all 16 of JET’s geographic markets with localized fraud risk mitigation and strategic thought leadership.
- Track deliverable benefits transparently and run experiments, including proof of concepts, to test modern mitigation tactics.
- Ensure internal business areas receive rapid, high-quality fraud insights, keeping fraud losses low and the customer experience exceptional.
What will you bring to the team?
- A deep passion for fraud management, analyzing market trends, and translating complex technical details into simple, clear language.
- Proven experience analyzing and managing fraud within marketplaces, merchants, fintechs, banking, or acquiring environments.
- Commitment to achieving goals by turning data analysis into actionable control changes, insight presentations, or technology business cases.
- Strong curiosity for solving complex problems, utilizing Agentic AI and machine learning as a default to aim higher and drive excellence.
- Experience partnering with technical risk management teams on policy management and risk and control assessments.
- Ability to develop a deep understanding of our internal and external partners to maximize vendor performance and optimize customer experience.
- Outstanding workload, stakeholder, and program management skills to execute solutions in a fast-paced environment.
- A dedicated focus to act responsibly while making a lasting impact, identifying exactly where fraud happens and building process improvements to stop it.
At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now.
Senior - Fraud performance & change in Watford employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and innovate. With a strong focus on collaboration and customer-centric values, the company offers meaningful opportunities for professional development while ensuring a supportive environment that celebrates diversity and teamwork. Located in a vibrant industry, this role not only allows you to make a significant impact on fraud management but also connects you with some of the best-known brands globally, enhancing your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior - Fraud performance & change in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Just Eat Takeaway.com. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and culture. Show us how you embody 'lead, deliver, and care' in your work. We love candidates who align with our mission and can demonstrate their passion for fraud management.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled fraud challenges in the past. We want to hear about your successes and how you’ve used data to drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Just Eat Takeaway.com.
We think you need these skills to ace Senior - Fraud performance & change in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior - Fraud Performance & Change role. Highlight your experience in fraud management and any relevant achievements that align with our goals at Just Eat Takeaway.com.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about fraud management and how you can contribute to our customer-centric approach. Use clear language and keep it concise, showing us your personality!
Showcase Your Analytical Skills:In your application, don’t forget to mention specific examples of how you've used data analysis to drive actionable changes in fraud prevention. We love seeing how you’ve tackled complex problems in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll find more info about our culture and values there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Fraud Stuff
Make sure you brush up on the latest trends in fraud management and how they apply to online marketplaces. Be ready to discuss your previous experiences with fraud analysis and mitigation, and how you can bring that knowledge to Just Eat Takeaway.com.
✨Show Your Customer-Centric Approach
Since this role is all about protecting customers while ensuring a great experience, think of examples where you've successfully balanced fraud prevention with customer satisfaction. Highlight your ability to communicate complex ideas simply, as this will resonate well with the team.
✨Prepare for Collaboration Questions
This position requires working closely with various teams. Prepare to share specific instances where you've collaborated with stakeholders or technical teams to achieve a common goal. Emphasise your teamwork skills and how you can contribute to a culture of best practices.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data analysis to drive actionable changes in fraud management. Think of examples where your insights led to improved outcomes, and be prepared to talk about any tools or methodologies you’ve used in your previous roles.
