Ready for a Challenge?Welcome to a world of convenience! We're a leading global online delivery platform, dedicated to making everyday life easier. Whether it's a Friday-night feast, a post-gym poke bowl, or a quick grocery run, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners worldwide.
About This Role
Join our dynamic Workplace Technology team as a Technical Operations Specialist (TechOps)! In this pivotal role, you will lead high-tier IT support, drive incident resolution, and ensure seamless operations for JETers around the globe. Collaborating closely with IT Service Management (ITSM), you will embody our values of "Lead, Deliver, Care" while fostering a supportive internal community through multi-disciplinary engineering projects.
Your Key Responsibilities
- Resolve escalated Jira and Slack technical tickets, producing documentation and managing incident communications autonomously.
- Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolutions for all Jetters.
- Deliver global technical training sessions to empower Service Desk teams and enhance long-term operational capabilities.
- Manage and maintain multi-platform devices, including Jamf, Microsoft Intune, and Google ecosystems at scale.
- Perform network troubleshooting, including Wi-Fi connectivity, access management, and infrastructure maintenance.
- Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
- Design and implement self-service solutions and automations to streamline user support and optimize workflows.
What You Bring to the Team
- Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
- Expertise in device management across multiple platforms (Jamf, Intune, Google) for macOS, Windows, iOS, and Android.
- Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
- Ability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
- Clear communication skills to present technical concepts to non-technical partners and lead training sessions.
- A collaborative mindset with a commitment to sharing knowledge and helping colleagues grow.
- Initiative to independently identify operational gaps, drive improvements, and manage stakeholder conversations professionally.
At JET, This Is How We Play
Our teams forge connections internally and collaborate with some of the best-known brands globally, giving us a truly international impact in a dynamic environment.
Being the best at what we do isn't just about delivering on our strategy; it's a competition for something incredibly valuable-our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviors. They guide every interaction, every decision, and every innovation. These actions are essential for consistently surpassing the competition and earning our customers' loyalty time and again.
Fun, fast-paced, and supportive, the JET culture is all about movement, growth, and celebrating wins. By truly living our values, we're building a customer-first culture that keeps us one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you come from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture that encourages diversity of people and thinking, where all employees feel they truly belong and can bring their most colorful selves to work every day.
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Technical Operations Specialist in Usk employer: Just Eat Takeaway.com
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