At a Glance
- Tasks: Support internal users globally, ensuring smooth IT operations and high service quality.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Dynamic work environment with opportunities for growth and a fun team culture.
- Other info: Inclusive culture that values diversity and encourages everyone to be their true selves.
- Why this job: Be part of an innovative team and solve real-world IT challenges.
- Qualifications: Experience in end user support and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
We’re on the lookout for an Enterprise IT Operations Support Technician to join our high-performing team here at Just Eat. In this role, you’ll be supporting our internal end users across a global environment, ensuring everything runs smoothly and efficiently. If you’re passionate about IT, love solving problems, and want to be part of a fun, dynamic, and innovative team, this could be the perfect opportunity for you!
Supporting our end users around the globe, ensuring suitable processes are followed and support is in place. Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued. Input ideas and creativity to the Enterprise IT Operations management team. To work within a global environment and team setting. The availability, security and scalability of our IT services platform. Delivering our services roadmap.
What will you bring to the team?
- 1st or 2nd line role within end user support.
- A good foundation in end user support tools.
- Excellent customer service skills.
- Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users.
- Handling access requests while upholding compliancy standards.
- Good technical skills in the following:
- Operating systems: Windows desktop 11, macOS and Chrome OS
- Applications: GSuite, Atlassian products (Jira), Slack
- User/Device management tools: Active Directory, Google Admin, Intune, JAMF (desirable)
Soft skills: Excellent written and spoken English; excellent communication skills; excellent organisational skills; willingness and ability to learn – this role requires the ability to support a wide range of systems and applications.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Support Technician - Enterprise IT Operations employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. As a Support Technician in our Enterprise IT Operations team, you'll enjoy opportunities for professional growth while being part of a dynamic group dedicated to delivering top-notch support to our global users. With a commitment to diversity and a focus on employee well-being, we ensure that every team member feels valued and empowered to contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician - Enterprise IT Operations
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Just Eat Takeaway.com values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Just Eat Takeaway.com might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Just Eat Takeaway.com!
✨Direct Apply to Just Eat Takeaway.com
Let's not forget to apply directly through the Just Eat Takeaway.com website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Technician - Enterprise IT Operations
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Just Eat Takeaway.com.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Just Eat Takeaway.com. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Just Eat Takeaway.com
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
