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- Tasks: Support global end users, ensuring smooth IT operations and high-quality service.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform connecting millions with convenience.
- Benefits: Enjoy a fun, fast-paced culture with opportunities for growth and international impact.
- Why this job: Be part of a dynamic team that values creativity and problem-solving in a supportive environment.
- Qualifications: 1st or 2nd line support experience, excellent customer service, and strong technical skills required.
- Other info: We celebrate diversity and inclusion, welcoming everyone to bring their true selves to work.
The predicted salary is between 28800 - 43200 £ per year.
Position:Support Technician
Department:Enterprise IT Operations
Full Time
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We’re on the lookout for an Enterprise IT Operations Support Technician to join our high-performing team here at Just Eat.
In this role, you’ll be supporting our internal end users across a global environment, ensuring everything runs smoothly and efficiently. If you’re passionate about IT, love solving problems, and want to be part of a fun, dynamic, and innovative team, this could be the perfect opportunity for you!
These are some of the key components to the position:
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Supporting our end users around the globe, ensuring suitable processes are followed and support is in place.
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Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued.
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Input ideas and creativity to the Enterprise IT Operations management team.
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To work within a global environment and team setting.
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The availability, security and scalability of our IT services platform.
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Delivering our services roadmap.
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Techaway function (end user IT support)
What will you bring to the team?
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1st or 2nd line role within end user support.
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A good foundation in end user support tools.
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Excellent customer service skills.
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Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users.
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Handling access requests while upholding compliancy standards.
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Good Technical skills in the following:
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Operating systems:Windows desktop 11, Mac OSX and Chrome OS
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Applications:GSuite, Atlassian products (Jira), Slack
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User/Device management tools:
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Active Directory
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Google Admin
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Intune
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JAMF (desirable)
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Soft skills:
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Excellent written and spoken English.
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Excellent communication skills.
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Excellent organisational skills.
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Willingness and ability to learn – this role requires the ability to learn how to support a wide range of systems and applications.
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At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people\’s stories, blogs, podcasts and more JET morsels.
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Support Technician employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as GSuite, Atlassian products, and user/device management tools like Active Directory. Having hands-on experience or knowledge about these will give you an edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues for end users. This will demonstrate your capability to handle the challenges of the role effectively.
✨Tip Number 3
Research Just Eat Takeaway.com’s culture and values, especially their commitment to inclusion and diversity. Be ready to discuss how you can contribute to this environment and align with their mission during your interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn to gain insights into the company and the team dynamics. This can provide you with valuable information that may help you tailor your approach when applying.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in end user support, particularly any roles involving 1st or 2nd line support. Mention specific tools and technologies you have worked with, such as Windows desktop, GSuite, or Active Directory.
Showcase Soft Skills: Just Eat Takeaway.com values excellent communication and organisational skills. Make sure to provide examples of how you've demonstrated these skills in past roles, especially in customer service scenarios.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Just Eat Takeaway.com and how you can contribute to their mission of empowering everyday convenience.
How to prepare for a job interview at Just Eat Takeaway.com
✨Showcase Your Technical Skills
Make sure to highlight your experience with operating systems like Windows 11, Mac OSX, and Chrome OS. Be prepared to discuss your familiarity with tools such as GSuite, Jira, and Active Directory, as these are crucial for the role.
✨Demonstrate Excellent Customer Service
Since this role involves supporting end users, it's essential to showcase your customer service skills. Share examples of how you've successfully resolved user issues in the past and maintained a positive user experience.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or user requests. Practice articulating your thought process and problem-solving strategies, as this will demonstrate your ability to think on your feet.
✨Emphasise Your Willingness to Learn
This position requires a continuous learning mindset. Be ready to discuss how you stay updated with new technologies and your approach to learning new systems and applications, which is vital for success in a dynamic environment.
