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- Tasks: Lead global change initiatives and optimise customer service operations at Just Eat Takeaway.
- Company: Join a leading online delivery platform with a vibrant, inclusive culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on global change while working with top brands.
- Qualifications: Experience in change management and strong stakeholder communication skills required.
- Other info: Dynamic environment with a focus on collaboration and personal development.
The predicted salary is between 43200 - 72000 £ per year.
Location: Amsterdam, London or Sunderland - Hybrid- 3 days a week from your local office & 2 days working from home
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About This Role
This is a brilliant opportunity to drive global change, strategic portfolio management, and operational excellence within Just Eat Takeaway's (JET) Customer Service function. As we scale our world-class customer service operation, we need a leader who can strategically manage change, optimise delivery frameworks, and ensure alignment across Product, Tech, Data, and Operations teams.
As a Senior Global Change & PMO Manager, you will play a critical role in shaping and executing our change and portfolio strategy, ensuring structured governance, effective benefit realisation, and seamless implementation of key initiatives. You will lead large-scale, cross-functional programs, working with senior stakeholders to enhance efficiency, scalability, and business impact.
This role requires a strategic thinker, a strong communicator, and a hands-on leader who can balance high-level strategic planning with operational execution. The portfolio is vast, complex, and evolving—making this a challenging yet rewarding opportunity to influence JET’s global CS transformation.
These are some of the key components to the position:
- Lead Global Change Strategy & Prioritisation: Direct the global change strategy, aligning all initiatives with strategic priorities and leading the prioritisation of programmes to maximise business impact.
- Establish Robust Governance & Processes: Oversee the change intake process and develop portfolio governance structures to ensure structured decision-making, risk mitigation, and effective resource management.
- Drive Seamless Programme Implementation: Ensure the successful implementation of technology, product, and operational changes across global teams by driving strategic planning and delivery roadmaps.
- Manage Senior Stakeholder Relationships & Communication: Build strong relationships and influence across leadership levels, ensuring transparent communication, alignment, and support for all change initiatives.
- Oversee Performance Tracking & Reporting: Track and report on programme benefits, KPIs, and budget impact, ensuring clear visibility of progress and value realisation for all stakeholders.
- Manage Risks & Drive Continuous Improvement: Proactively manage risks, dependencies, and blockers to keep programmes on track, while identifying opportunities to optimise processes and governance.
- Lead & Develop a High-Performing Global Team: Cultivate a culture of excellence, accountability, and collaboration while leading and developing a global change team to deliver outstanding results.
What will you bring to the team?
- Proven extensive experience delivering complex programmes and change management initiatives within fast-paced digital, eCommerce, or operational environments.
- Proven track record of leading large-scale, cross-functional programmes from initial strategy and planning through to successful execution across multiple markets.
- Expertise in portfolio governance, including budget management for projects with significant financial impact, KPI tracking, benefits realisation, and robust risk and compliance management.
- Exceptional stakeholder management and influencing skills, with experience presenting to board-level executives and engaging diverse, cross-functional teams.
- Commercially astute and strategic thinker with a demonstrable history of driving cost-saving initiatives and measurable operational efficiencies.
- Proficient in leveraging programme management frameworks (Agile, Waterfall, Hybrid) and tools such as JIRA, Slack, and Miro, especially when collaborating with product and tech teams.
- Highly adaptable with a problem-solving mindset to navigate ambiguity and changing priorities, with preferred experience in customer service or contact centre environments.
At JET, This Is On The Menu
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
Just Eat Takeaway reserve the right to close this advert earlier than the stated date in the event we receive a high volume of applications.
Global CS PMO & Change Manager in Slough employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CS PMO & Change Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Check out their career site for insights!
✨Tip Number 3
Practice our storytelling skills! We need to articulate our past experiences in a way that highlights our strategic thinking and change management expertise. Use the STAR method to keep it structured.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Global CS PMO & Change Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global CS PMO & Change Manager role. Highlight your experience in change management and programme delivery, using keywords from the job description to catch our eye.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our vision at Just Eat Takeaway. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven change or improved processes in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Change Management Frameworks
Familiarise yourself with various programme management frameworks like Agile, Waterfall, and Hybrid. Be ready to discuss how you've applied these in past roles, especially in complex environments. This shows you understand the tools that can help drive change effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with senior stakeholders. Highlight your communication strategies and how you ensured alignment across teams. This is crucial for a role that requires influencing at all levels.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you've aligned change initiatives with strategic priorities in previous roles. Share specific instances where your strategic planning led to measurable business impact, showcasing your ability to think commercially and strategically.
✨Emphasise Your Adaptability
In a fast-paced environment like Just Eat Takeaway, adaptability is key. Share examples of how you've navigated ambiguity and changing priorities in past projects. This will demonstrate your problem-solving mindset and readiness for the challenges ahead.
