At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for end users.
- Company: Join Just Eat Takeaway, a leading global online delivery platform.
- Benefits: Enjoy a fun, fast-paced environment with growth opportunities and a supportive culture.
- Other info: Embrace diversity and inclusion while working with renowned brands globally.
- Why this job: Make a real impact by enhancing user experience and driving innovation in tech support.
- Qualifications: Experience in end user support and leadership in projects or teams.
The predicted salary is between 40000 - 50000 £ per year.
Just Eat Takeaway is a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
We’re looking for a well-rounded IT professional to join our Enterprise IT Operations team with a clear focus on 2nd line ticket ownership. This is a great opportunity for someone eager to build on leadership, mentoring, and hands-on hardware/software troubleshooting while driving automation, audit readiness and continuous improvement across our environment.
- Supporting the end users within the office ensuring suitable processes and support is in place.
- Own 2nd line tickets end-to-end, including triage, diagnosis, resolution, stakeholder communication, and timely, high-quality closure.
- Provide desk-side and remote support for Drop-In issues (monitors, docks, peripherals, imaging/builds, connectivity) and core productivity blockers.
- Support starters/leavers processes, device lifecycle and license hygiene, with accurate records to meet audit requirements.
- Utilise AI to improve processes and drive change (auto-triage, knowledge surfacing, solution suggestions, self-service and auto-remediation).
- Contribute to Problem/Change, refine playbooks and knowledge articles, and support 1st line to uplift first-time-fix.
- Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued.
- End user support experience at an exceptional standard.
- Experience leading on tasks, projects or people which has been proven in development activities or in practice.
- Windows 11, macOS and Chrome OS.
- Google Workspace (Users, Groups, Google Meet kit & Chrome devices), Okta, Intune, JAMF.
- Experience providing Audio/Visual support (desirable).
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. It's a competition for something incredibly valuable – our customers' choice. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Senior ICT Support Analyst employer: Just Eat Takeaway.com
Just Eat Takeaway is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow and innovate. As a Senior ICT Support Analyst, you will benefit from a supportive environment that values collaboration and celebrates achievements, while also having the opportunity to enhance your skills in a fast-paced setting that connects millions of customers globally. With a strong commitment to diversity and employee development, Just Eat Takeaway ensures that every team member feels valued and can contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ICT Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to current employees at Just Eat Takeaway through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research the company culture and values, especially their focus on customer-first service. Be ready to share how your experience aligns with their mission and how you can contribute to their dynamic environment.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled tricky IT issues or improved processes. They want to see how you handle challenges, so be ready to impress them with your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Just Eat Takeaway team.
We think you need these skills to ace Senior ICT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior ICT Support Analyst role. Highlight your 2nd line support experience and any leadership roles you've taken on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with tools like Intune and Google Workspace, as they’re key for us.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can demonstrate their troubleshooting prowess and how they've improved processes. Share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Windows 11, macOS, and Google Workspace. Brush up on your troubleshooting skills for common issues with peripherals and connectivity, as these are likely to come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled 2nd line support tickets in the past. Be ready to discuss your approach to triage, diagnosis, and resolution, as well as how you communicated with stakeholders throughout the process. This will demonstrate your ability to own tasks end-to-end.
✨Emphasise Your Leadership Experience
Since the role involves mentoring and leading projects, think of specific instances where you’ve taken charge or supported others. Highlight any experience you have in developing playbooks or knowledge articles, as this shows your commitment to continuous improvement.
✨Align with Their Culture
Familiarise yourself with Just Eat Takeaway's values around inclusion, diversity, and customer-first culture. Be prepared to discuss how you embody these values in your work and how you can contribute to a supportive team environment.
