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- Tasks: Lead and execute personalised CRM campaigns to engage restaurant partners and couriers.
- Company: Join Just Eat Takeaway.com, a global leader in online delivery.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while enhancing your CRM skills.
- Qualifications: Experience in CRM, proficiency with Salesforce Marketing Cloud, and strong analytical skills.
- Other info: Embrace diversity and inclusion in a collaborative team setting.
The predicted salary is between 40000 - 50000 £ per year.
Just Eat Takeaway.com is a leading global online delivery platform that empowers everyday convenience.
About This Role
We’re seeking an experienced Senior B2B CRM Executive to take ownership of our B2B CRM channels across the UK & Ireland. This role sits within the UK & Ireland Marketing team and is dedicated to retaining and growing our partner and courier supply by delivering ambitious CRM plans that are strategically aligned with wider B2B and Marketing objectives.
Responsibilities
- Lead the development and execution of complex, highly personalized campaigns designed to boost engagement and retention among restaurant partners and couriers.
- Take ownership of the CRM workload, calendar planning, and briefing process, ensuring a smooth flow from concept to execution.
- Deploy impactful, segmented CRM campaigns across email, SMS, WhatsApp using platforms like Salesforce Marketing Cloud, Braze, Firebase, Pendo, and in-house systems.
- Utilize SQL and Salesforce Marketing Cloud to define and segment campaign audiences accurately.
- Lead weekly engagement reporting, transforming raw data into actionable insights for the wider team.
- Collaborate with stakeholders across operations, sales, marketing, and partner networks.
- Implement a rigorous framework for A/B testing, analysis, and optimization across all CRM channels.
Qualifications
- Proven experience in a CRM role.
- Proficiency with Salesforce Marketing Cloud and other CRM & CMS systems; experience setting up automations, journeys, and multi-channel campaigns.
- Strong analytical skills and comfortable translating multiple data sources, KPIs, and metrics into actionable strategy.
- Excellent project management and organizational skills.
- Excellent communication skills and a proven ability to influence stakeholders at all levels.
- Adaptive and thrives in an ever-changing environment.
- Long-term strategic thinker beyond the next six months.
- Natural ability to build relationships and work effectively with cross-functional teams, agencies, and analysts.
We are committed to diversity, inclusion, and belonging and welcome applicants from all backgrounds.
Senior B2B CRM Executive employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior B2B CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their B2B CRM strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific campaigns you've led and the results achieved. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior B2B CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior B2B CRM Executive role. Highlight your CRM experience, especially with platforms like Salesforce Marketing Cloud, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. Be sure to mention your experience with multi-channel campaigns and stakeholder collaboration.
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to highlight your proficiency in SQL and how you've used data to drive CRM strategies in the past. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in Salesforce Marketing Cloud and any other CRM systems mentioned in the job description. Familiarise yourself with how to set up automations and multi-channel campaigns, as this will likely come up during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Be ready to share specific examples of how you’ve transformed raw data into actionable insights, especially in relation to engagement reporting and A/B testing.
✨Demonstrate Project Management Prowess
Highlight your organisational skills by discussing how you’ve managed complex projects in the past. Talk about your approach to calendar planning and ensuring smooth execution from concept to delivery, as this is crucial for the role.
✨Build Relationships with Stakeholders
Be prepared to talk about your experience collaborating with cross-functional teams. Share examples of how you’ve influenced stakeholders at various levels and how you’ve built effective working relationships in a fast-paced environment.