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- Tasks: Design and optimise AI conversations to enhance customer interactions.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Enjoy competitive salary, meal allowance, health insurance, and pension scheme.
- Why this job: Shape the future of conversational AI in a dynamic, fast-paced environment.
- Qualifications: 4-6 years in UX writing or conversation design with a passion for AI.
- Other info: Inclusive culture that celebrates diversity and encourages personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com (JET) might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.
About this role: We're looking for an AI Agent Conversation Design Specialist in Amsterdam to be the centre of excellence for how our Agents communicate. You'll be the horizontal specialist who ensures every agent interaction is effective, on-brand, and optimised for results - supporting our Agentic Operations team across the entire agent ecosystem. This is a unique opportunity to shape conversational AI best practices from the ground up, working hands-on with cutting-edge LLM technology in a role where you'll define the standards rather than inherit them, unlocking commercial growth for a multi-billion euro organisation.
Location: Hybrid - 3 days in our Amsterdam office & 2 days from home
Reporting to: Head of Automated Sales Operations
These are some of the key ingredients to the role:
- Own conversation design standards, prompt library, and brand guidelines, ensuring consistency and effectiveness across the AI agent ecosystem.
- Build and optimise prompts through systematic A/B testing, analysing conversation quality metrics to identify improvement opportunities.
- Develop persona-specific communication strategies, tailoring agent tone, language complexity, and approach to different audiences.
- Lead continuous improvement cycle for conversation design and support market expansion globally.
- Support business readiness and operational deployment of new AI agents.
What will you bring to the table?
- 4 to 6 years of professional experience in UX writing, content design, marketing automation, conversation design, or related fields with demonstrated passion for conversational AI.
- Strong understanding of LLMs and prompt engineering fundamentals demonstrated through experience, certifications, or side projects.
- Experience with A/B testing, data-driven optimisation, and conversation analytics.
- Excellent writing and communication skills with attention to linguistic nuance and ability to craft clear, compelling conversational copy.
- Experience with Salesforce (and/or Agentforce Specialist certification), chatbot design, conversational AI platforms, or performance marketing is a plus.
At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Competitive Salary Monthly Meal Allowance: Enjoy our platform with a personal budget to order meals. Health Insurance Discount: Benefit from a collective scheme for a competitive premium. Pension Scheme: Build your future with a solid pension plan.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Sales AI Senior Conversation Design Specialist employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales AI Senior Conversation Design Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in conversation design and AI. We want to see how you’ve tackled challenges and made an impact in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to UX writing and conversational AI. We can help you refine your answers to showcase your expertise and passion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales AI Senior Conversation Design Specialist
Some tips for your application 🫡
Show Your Passion for Conversational AI: When you're writing your application, let your enthusiasm for conversational AI shine through! Share any relevant projects or experiences that highlight your skills in UX writing and conversation design. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Sales AI Senior Conversation Design Specialist role. Highlight your experience with LLMs, A/B testing, and data-driven optimisation. This shows us you understand what we're looking for!
Be Clear and Compelling: Your writing should be as clear and engaging as the conversational copy you aim to create. Use concise language and focus on your achievements. Remember, we want to see how you can communicate effectively, so make every word count!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you're at it.
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Conversational AI Inside Out
Make sure you brush up on your knowledge of conversational AI and LLMs. Be ready to discuss your experience with prompt engineering and A/B testing, as these are crucial for the role. Prepare examples of how you've optimised conversations in previous projects.
✨Showcase Your Writing Skills
Since excellent writing is key for this position, bring samples of your work that demonstrate your ability to craft clear and engaging conversational copy. Be prepared to discuss your approach to tailoring tone and language for different audiences.
✨Understand the Brand and Its Voice
Familiarise yourself with Just Eat Takeaway.com's brand guidelines and communication style. Think about how you can ensure consistency across the AI agent ecosystem and be ready to share ideas on maintaining brand voice in conversations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in conversation design. Practice articulating your thought process when faced with challenges, such as improving conversation quality metrics or deploying new AI agents.
