At a Glance
- Tasks: Guide Mandarin and Cantonese-speaking restaurant partners through their onboarding journey.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Enjoy a fun, fast-paced culture with growth opportunities and a commitment to diversity.
- Other info: Collaborative team spirit with a focus on achieving partner success.
- Why this job: Make a real impact by helping restaurants thrive in a dynamic environment.
- Qualifications: Fluency in Mandarin, Cantonese, and English; customer service experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
As an After Sales Representative supporting our Chinese-speaking restaurant community, you will sit at the heart of our Partner Operations team. You’ll be the trusted guide for new partners speaking Mandarin and Cantonese, leading their onboarding journey and ensuring they are set up for sustainable, long-term success on our platform.
With a deeply customer-centric approach, you will step into our partners' shoes to care for their unique business needs. Through close teamwork with Sales, Operations, and Account Management, you’ll deliver tailored guidance that helps independent restaurants increase order volumes and thrive.
These are some of the key components to the position:
- Own and coordinate the end-to-end onboarding journey, ensuring new restaurant partners are set up efficiently and confident to receive orders.
- Provide tailored training, insights, and guidance to help partners maximise order volume, performance, and business growth.
- Build strong, trusted relationships with Mandarin- and Cantonese-speaking restaurant partners, delivering clear communication in their preferred language.
- Proactively conduct business reviews during partners' first 28 days post-launch, identifying opportunities to resolve challenges and drive excellence.
- Collaborate closely with Sales, Operations, and Account Management teams to create a seamless, high-quality partner handover.
- Guide and support partners navigating delivery option transitions or business ownership changes smoothly and effectively.
What will you bring to the team?
- Professional fluency in Mandarin, Cantonese, and English, with the confidence to communicate across diverse partner communities.
- A customer-first mindset with a natural ability to build trust, understand partner needs, and step into their shoes.
- Proven capability in customer service, onboarding, account management, or the hospitality sector.
- Strong commitment to achieving goals, taking personal ownership of partner success, and resolving operational challenges.
- A solution-oriented mindset with the drive to raise the bar, aim higher, and deliver excellence every day.
- Clear, structured communication skills to break down complex technical or operational steps simply for partners.
- Strong organisational skills, acute attention to detail, and the ability to balance competing priorities in a fast-paced setting.
- A collaborative spirit who lifts teammates up, shares best practices, and thrives in a supportive team environment.
At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belongings: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Are you ready to join the team? Apply now!
After Sales Representative - Mandarin & Cantonese Speaker in Newcastle upon Tyne employer: Just Eat Takeaway.com
Just Eat Takeaway.Com is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As the Head of Privacy & AI Legal, you will have the opportunity to shape global strategies while mentoring a talented team in a fast-paced digital environment, all within a company that prioritises employee growth and development. With a commitment to privacy-by-design and responsible AI, you'll be part of a forward-thinking organisation that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Representative - Mandarin & Cantonese Speaker in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Eat Takeaway.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Eat Takeaway.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Representative - Mandarin & Cantonese Speaker in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Eat Takeaway.com:Your cover letter is your chance to shine! Tell us why you want to work at Just Eat Takeaway.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Eat Takeaway.com!
How to prepare for a job interview at Just Eat Takeaway.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
