At a Glance
- Tasks: Support operational excellence and enhance customer experience in a dynamic environment.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a fun, fast-paced team that values diversity and collaboration.
- Why this job: Make a real impact by improving processes and driving efficiency for global partners.
- Qualifications: Strong organisational skills and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
This is a hybrid role: 3 days a week from our London office & 2 days working from home.
We are setting up a centralized Business Support organization to give visibility, structure, and a clear platform for prioritization and decision-making for business issues and projects. Operating within our Order-to-Cash department, you will act as a key link between internal stakeholders. You will support the streams responsible for invoicing, platform payments, and collection processes, collaborating across teams to ensure we work together to deliver.
Core Focus: In this role, your core focus will be driving operational excellence and continuous process efficiency. You will spearhead troubleshooting initiatives to eliminate friction, directly improving the customer experience for our global partners.
To support your growth, you will spend your first six months deeply embedded in operational tasks. This ensures you build a solid understanding of our day-to-day business, key processes, and stakeholders before expanding your scope.
These are some of the key components to the position:
- Support execution: Coordinate and administer business support activities, operational improvements, and project-related tasks.
- Troubleshoot issues: Proactively identify, investigate, and resolve operational issues to ensure seamless day-to-day business continuity.
- Drive process efficiency: Map out workflows and identify bottlenecks, aiming high to make our core processes leaner and faster.
- Elevate customer experience: Refine operational touchpoints to step into our customers' shoes and optimize their journey.
- Track & follow up: Capture, structure, and track critical topics, actions, and decisions across the entire organization.
- Facilitate alignment: Enable clear, timely communication between stakeholders to manage expectations and share key updates.
- Maintain momentum: Prepare meeting agendas and minutes, track decisions, and coordinate reports and dashboards to drive excellence.
What will you bring to the team?
- Operational excellence mindset: Passion for troubleshooting, fixing root causes, and making operational processes highly efficient.
- Customer-centric focus: A strong commitment to understanding internal and external partners to lift each other up and optimize journeys.
- Organizational mastery: Highly organized and detail-oriented approach with a proven ability to manage multiple projects in a dynamic environment.
- Proactive ownership: A strong sense of initiative, determination, and commitment to achieving goals while taking responsibility for outcomes.
- Stakeholder collaboration: Excellent communication skills to align with diverse internal teams and simplify complex topics to create clarity.
- Language capabilities: Professional fluency in English, with knowledge of the German language considered a strong plus for the role.
At JET, this is how we play. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Are you ready to join the team? Apply now.
Business Support Specialist - Order-to-Cash in London employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and collaboration. With a hybrid working model based in London, employees benefit from a dynamic environment that fosters operational excellence and customer-centric innovation, while also enjoying the flexibility of remote work. Our commitment to diversity and belonging ensures that every team member can thrive and contribute their unique perspectives, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Specialist - Order-to-Cash in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Just Eat Takeaway.com on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding the Order-to-Cash process. Brush up on your operational excellence mindset and think of examples where you've improved processes or resolved issues.
✨Tip Number 3
Show off your customer-centric focus during interviews. Be ready to discuss how you’ve put customers first in past roles and how you can elevate the customer experience at JET.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Business Support Specialist - Order-to-Cash in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Specialist role. Highlight your operational excellence mindset and customer-centric focus, as these are key for us at Just Eat Takeaway.com.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've driven process efficiency or resolved operational issues. We love seeing real-life applications of your talents.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This reflects the organisational mastery we value and makes it easier for us to see your potential fit.
Apply Through Our Website:We encourage you to apply directly through our career site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about our culture and values there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Understand the Order-to-Cash Process
Before your interview, take some time to research the Order-to-Cash process. Familiarise yourself with invoicing, platform payments, and collection processes. This will not only show your interest in the role but also help you answer questions more confidently.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've identified and resolved operational issues in the past. Think about times when you improved a process or eliminated friction for customers. This aligns perfectly with the core focus of the role.
✨Demonstrate Customer-Centric Thinking
Since the role emphasises elevating customer experience, come ready to share how you've put yourself in the customer's shoes in previous roles. Highlight any initiatives you've taken to optimise customer journeys and how they benefited the business.
✨Prepare for Stakeholder Collaboration Questions
Expect questions about how you communicate and collaborate with diverse teams. Have examples ready that illustrate your organisational skills and ability to manage multiple projects. This will show that you can facilitate alignment and maintain momentum across the organisation.
