At a Glance
- Tasks: Support business operations, troubleshoot issues, and enhance customer experiences.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and operational excellence.
- Why this job: Be a key player in improving processes and making a real impact on customer journeys.
- Qualifications: Strong organisational skills, proactive mindset, and excellent communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
About this role
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform that empowers everyday convenience. Whether it’s a Friday‑night feast, a post‑gym poke bowl, or groceries, our tech platform connects tens of millions of customers with hundreds of thousands of partners worldwide. This is a hybrid role: 3 days a week from our London office and 2 days working from home.
We are setting up a centralized Business Support organization to give visibility, structure, and a clear platform for prioritization and decision‑making for business issues and projects. Operating within the Order‑to‑Cash department, you will act as a key link between internal stakeholders, supporting the streams responsible for invoicing, platform payments, and collection processes, collaborating across teams to ensure we work together to deliver.
Responsibilities
- Support execution: coordinate and administer business support activities, operational improvements, and project‑related tasks.
- Troubleshoot issues: proactively identify, investigate, and resolve operational issues to ensure seamless day‑to‑day business continuity.
- Drive process efficiency: map out workflows and identify bottlenecks, aiming to make core processes leaner and faster.
- Elevate customer experience: refine operational touchpoints to step into our customers’ shoes and optimize their journey.
- Track & follow up: capture, structure, and track critical topics, actions, and decisions across the organization.
- Facilitate alignment: enable clear, timely communication between stakeholders to manage expectations and share key updates.
- Maintain momentum: prepare meeting agendas and minutes, track decisions, and coordinate reports and dashboards to drive excellence.
Qualifications
- Operational excellence mindset: passion for troubleshooting, fixing root causes, and making operational processes highly efficient.
- Customer‑centric focus: strong commitment to understanding internal and external partners to lift each other up and optimize journeys.
- Organizational mastery: highly organized and detail‑oriented with proven ability to manage multiple projects in a dynamic environment.
- Proactive ownership: strong sense of initiative, determination, and commitment to achieving goals while taking responsibility for outcomes.
- Stakeholder collaboration: excellent communication skills to align with diverse internal teams and simplify complex topics to create clarity.
- Language capabilities: professional fluency in English, with knowledge of German considered a strong plus for the role.
Business Support Specialist - Order-to-Cash in Langley employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that champions a dynamic and inclusive work culture, offering employees the flexibility of a hybrid working model from our vibrant London office. With a strong focus on operational excellence and customer-centricity, we provide ample opportunities for professional growth and development, ensuring that our team members are empowered to drive meaningful change within the Order-to-Cash department. Join us to be part of a global leader in online delivery, where your contributions directly enhance the convenience and satisfaction of millions of customers worldwide.
