At a Glance
- Tasks: Lead a talented team to enhance customer service through data-driven insights and AI.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Hybrid work model, competitive salary, and a vibrant company culture.
- Other info: Dynamic, inclusive environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on customer experience across multiple countries.
- Qualifications: Senior-level analytics experience and proficiency in AI tools.
The predicted salary is between 80000 - 100000 £ per year.
Ready for a challenge? Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role: Are you ready to elevate decision-making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering our leadership to make faster, smarter decisions that directly enhance the customer experience.
Location: London or Amsterdam (Hybrid, minimum 3 days per week in office)
Reporting to: EVP Customer Services
These are some of the key components to the position:
- Establish consistent operational Key Performance Indicators (KPIs) and reporting frameworks globally.
- Deliver proactive assessments of customer service risks and opportunities by analyzing core metric trends.
- Build robust, independent business cases and post-implementation reviews for major global initiatives.
- Champion priority insights around compensation spend, satisfaction drivers, and operational productivity.
- Bridge connections with central data and platform teams to share best practices and de-duplicate efforts.
- Lead, coach, and develop a high-performing, multidisciplinary analytics team across multiple time zones.
What will you bring to the team?
- Deep, senior-level experience leading analytics functions within complex, global matrix organizations.
- Proven capability utilizing Artificial Intelligence (AI) tools to maximize data insights and forecasting efficiency.
- Advanced technical fluency with SQL, Excel, Tableau, and managing large, complex datasets.
- Exceptional communication skills, with a proven ability to translate data into clear, impactful stories for non-technical stakeholders.
- Strong commercial instincts with a commitment to alignment across financial and business priorities.
- A collaborative mindset that thrives on cultural diversity and flexing styles across international markets.
- Natural curiosity and a proactive attitude that constantly challenges the status quo with bold solutions.
At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Head of Data & Analytics, Customer Services in Ilford employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, fostering growth and collaboration among its diverse teams. With a focus on innovation and excellence, employees are empowered to make impactful decisions while enjoying the benefits of a hybrid work model in dynamic cities like London or Amsterdam. The company prioritises employee development and celebrates successes, making it an ideal place for those seeking meaningful and rewarding careers in the fast-paced world of online delivery services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data & Analytics, Customer Services in Ilford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into their values and culture. Understand what makes them tick and be ready to share how your experience aligns with their mission of empowering everyday convenience.
✨Tip Number 3
Show off your data skills! Be ready to discuss specific examples of how you've used AI tools and analytics to drive decision-making in previous roles. This will demonstrate your fit for the Head of Data & Analytics position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Just Eat Takeaway.com.
We think you need these skills to ace Head of Data & Analytics, Customer Services in Ilford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for data and analytics shine through! We want to see how excited you are about the role and how you can contribute to our mission of empowering everyday convenience.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience with AI tools, SQL, and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Share specific examples of how you've driven excellence in previous roles and how you plan to do the same at Just Eat Takeaway.com. Keep it engaging and relevant!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about our culture and values there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Data Inside Out
As the Head of Data & Analytics, you’ll need to demonstrate a deep understanding of data metrics and KPIs. Brush up on the key performance indicators relevant to customer services and be ready to discuss how you would establish and report on these globally.
✨Showcase Your AI Savvy
Since this role emphasises an AI-first approach, come prepared with examples of how you've successfully utilised AI tools in past projects. Be specific about the tools you used and the insights gained, as this will show your capability to drive data-driven decision-making.
✨Communicate Like a Pro
Exceptional communication skills are crucial for translating complex data into impactful stories. Practice explaining your past projects in simple terms, focusing on the outcomes and how they benefited non-technical stakeholders. This will highlight your ability to bridge the gap between data and business needs.
✨Embrace Cultural Diversity
With a role that spans multiple countries, showcasing your collaborative mindset and experience working in diverse teams is key. Prepare to share examples of how you've successfully navigated cultural differences and led teams across various time zones, demonstrating your adaptability and leadership skills.
