At a Glance
- Tasks: Lead workforce management strategies using AI and data analysis to enhance performance.
- Company: Join a dynamic tech platform connecting millions with global partners.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture focused on growth and celebrating team achievements.
- Why this job: Be at the forefront of innovation in workforce management and make a real impact.
- Qualifications: 5+ years in Workforce Management with strong analytical and leadership skills.
The predicted salary is between 54000 - 84000 £ per year.
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Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.
About this role
Are you a highly curious and experienced Workforce Management professional with a passion for innovation? We\'re seeking a Head of Workforce Management to join our Delco Logistics team. The ideal candidate will have hands-on experience with both Machine Learning (ML) and Agentic AI, and a proven track record of effectively aligning people, processes, and technology to improve results.
In this pivotal role, you will be instrumental in achieving superior business outcomes. You\'ll leverage your deep expertise to blend traditional WFM methodologies with advanced AI to drive efficiency, enhance performance, and ensure our workforce is deployed effectively and cost-efficiently. If you are a strategic thinker who is ready to lead the future of workforce management, we want to hear from you.
The successful candidate will be based in one of our core operational hubs: London, Sunderland, Winnipeg, or Toronto. These locations are essential to our operations, and you\'ll be joining existing teams in one of these key sites.
Location: Hybrid - 3 days a week from our London/Sunderland/Winnipeg/Toronto office & 2 days working from home
Reporting to: Director, Workforce Management
Key responsibilities include:
- Strategic Forecasting: Generate and communicate clear demand forecasts for all contact channels, covering short, medium, and long-term resource planning. Own and continuously improve the demand models for the regions.
- Advanced Modeling: Develop and manage complex planning models, including those powered by traditional, machine learning, and AI engines.
- Performance Monitoring: Track planning assumptions and actuals, proactively identify deviations, and take corrective actions.
- Operational Improvement: Analyze data trends to provide actionable insights, driving initiatives to improve efficiency and performance.
- Budget and Planning: Own the production of an improvement \'Roadmap\' considering factors influencing contact propensity, aiding in the annual budget process.
- Resource Scheduling: Oversee scheduling activities, balancing demand fulfillment with advisor retention and engagement, both in-house and at BPO partners.
- Workforce Accuracy: Manage processes for joiners and leavers to ensure internal plans are accurate.
- Incident Support: Support Operations during business continuity planning and incidents.
- Continuous Improvement: Identify and implement efficiency and performance enhancements, promoting best practices globally.
- Team Development: Lead the development of workforce management professionals, focusing on satisfaction, upskilling, and career growth.
What you bring:
- 5+ years in Workforce Management, with senior experience in similar organizations
- Strong knowledge of and experience with BPO and in-house teams
- Comfort working within matrix organizations, managing conflicts and compromises
- Skilled in data analysis and reporting, even with incomplete information
- Ability to work independently and in teams under pressure
- Excellent problem-solving, critical thinking, and decision-making skills
- Relationship-building skills with diverse stakeholders
- Experience managing performance across countries and time zones
- Financial and commercial awareness, managing large budgets
- Cultural awareness and adaptability to achieve global objectives locally
At JET, this is on the menu:
Our teams build internal connections and collaborate with top global brands, creating an international impact in a dynamic environment.
Fun, fast-paced, and supportive, the JET culture emphasizes movement, growth, and celebrating our team members. Thanks to them, we stay ahead of the competition.
#J-18808-LjbffrHead of Workforce Management in London employer: Just Eat Takeaway.com
At JET, we pride ourselves on being an innovative employer that fosters a dynamic and supportive work culture. As the Head of Workforce Management, you will have the opportunity to lead a talented team in one of our key operational hubs, such as London or Sunderland, while enjoying a hybrid work model that promotes work-life balance. With a strong emphasis on employee growth, collaboration, and celebrating achievements, JET is committed to providing meaningful and rewarding career opportunities in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Workforce Management in London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Just Eat Takeaway.com.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Just Eat Takeaway.com.
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We think you need these skills to ace Head of Workforce Management in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Just Eat Takeaway.com.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Just Eat Takeaway.com. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Just Eat Takeaway.com
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Just Eat Takeaway.com, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Just Eat Takeaway.com, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Just Eat Takeaway.com could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Just Eat Takeaway.com as they’re likely seeking a candidate who can enhance their workplace culture.
