Senior - Fraud performance & change in Esher

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role: This is an exciting opportunity for an experienced subject matter expert to join our maturing Customer Service department as a Senior - Fraud Performance and Change specialist. In this key position, you will report directly to the Global Fraud Director and help lead the expansion of our global framework while keeping a firm hand on daily performance. We want you to collaborate deeply with fraud risk, governance, analytics, and operations to protect our business. True to our values of lead, deliver, and care, you will bring a customer-centric approach to fraud mitigation. Through proactive teamwork to deliver, you will safeguard our platform and keep our communities safe.

These are some of the key components to the position:

• Set clear goals and own elements of the global fraud strategy, establishing a comprehensive "total cost of fraud" approach.
• Continually monitor evolving risk exposures, industry trends, and regulatory changes to ensure our framework remains robust.
• Aim high by owning global fraud KPIs and OKRs, optimizing control frameworks project-by-project to drive excellence.
• Champion a best-practice fraud management culture internally while managing relationships with crucial business stakeholders and vendors.
• Support all 16 of JET’s geographic markets with localized fraud risk mitigation and strategic thought leadership.
• Track deliverable benefits transparently and run experiments, including proof of concepts, to test modern mitigation tactics.
• Ensure internal business areas receive rapid, high-quality fraud insights, keeping fraud losses low and the customer experience exceptional.

What will you bring to the team?

• A deep passion for fraud management, analyzing market trends, and translating complex technical details into simple, clear language.
• Proven experience analyzing and managing fraud within marketplaces, merchants, fintechs, banking, or acquiring environments.
• Commitment to achieving goals by turning data analysis into actionable control changes, insight presentations, or technology business cases.
• Strong curiosity for solving complex problems, utilizing Agentic AI and machine learning as a default to aim higher and drive excellence.
• Experience partnering with technical risk management teams on policy management and risk and control assessments.
• Ability to develop a deep understanding of our internal and external partners to maximize vendor performance and optimize customer experience.
• Outstanding workload, stakeholder, and program management skills to execute solutions in a fast-paced environment.
• A dedicated focus to act responsibly while making a lasting impact, identifying exactly where fraud happens and building process improvements to stop it.

At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now.