At a Glance
- Tasks: Lead a team to enhance customer service strategies and drive operational excellence.
- Company: Join a leading global online delivery platform with a vibrant culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic, fast-paced environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on customer experiences and operational improvements.
- Qualifications: Experience in customer service and proven process improvement skills required.
The predicted salary is between 55000 - 65000 £ per year.
Ready for a challenge? We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
An exciting opportunity to influence and evolve our customer service strategy and drive operational excellence, including process, policy and behavioural change. The focus is on making real life operational improvements to drive efficiencies for our customers, restaurant partners and our business. You will be accountable for our processes, policies and strategic roadmap delivering measurable KPI and experience improvements.
The role will include leading a team of process and policy specialists to deliver the pipeline of operational improvements needed to hit our annual KPI targets and longer term vision. You will work closely with Sales, AM’s, P&T, WFM and CS leadership teams to identify the priorities and then engage our Portfolio & Change specialists to ensure initiatives are prioritised and delivered into the Operation effectively.
Strong stakeholder engagement is essential as you will be engaging with global cross functional leadership teams to provide regular updates and also shape what our strategy will look like. The scope of work will vary from local CI opportunities to drive experience, quality, engagement and cost efficiencies through to larger strategic programmes & projects.
These are some of the key ingredients to the role:
- Recommend opportunities relating to our global policies and processes that guide agent interactions with our Customers, Restaurants, Grocery and Delivery Partners.
- Responsible for the input into the design of channel and contact strategy across all Lines of Business, including the use of technology and personalisation capabilities.
- Supports the embedding of a culture of continuous improvement through engagement and best practice sharing across all levels of the CS organisation.
- Proactively address problem areas and improve efficiencies meeting business goals and timelines with focus on optimising E2E journeys.
- Work closely with other JET teams (e.g. Product, Tech, delivery ops, Sales) covering all markets to ensure joined-up policies and processes are developed and implemented in a consistent way with local market nuance where required.
- Use data and insights to help drive decision making and shape future priorities and opportunities.
- Lead a team of specialists - providing direction, support and growth opportunities, fostering a collaborative and high performance work environment within the team.
What will you bring to the table?
- CS experience is vital. Ideally within a tech based company.
- Proven ability to identify process improvement opportunities and fix them.
- People leader who is a champion of development and engagement.
- Analytical with experience using data to drive decision making.
- Able to take a lead and develop projects that cut across multiple departments.
- Will be able to command respect and be able to influence a range of stakeholders with a key focus on building effective and impactful working relationships.
- Must be able to blend strategy with pragmatism and flex according to situation and priorities.
- A base knowledge of business improvement and CI tools, techniques and approaches to coach and mentor a team.
At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
StudySmarter Expert Advice🤫
We think this is how you could land Process and Policy Manager in Enfield
✨Tap into Corporate Events
Keep an eye out for corporate strategy workshops, seminars, and conferences. These events are golden opportunities for us to meet industry leaders and learn about emerging trends. You never know when a casual conversation could lead to a temporary role like the one at Just Eat Takeaway.com!
✨Leverage Industry Networks
Join professional organisations and online communities focused on corporate strategy. Engage in discussions, ask for insights, and share your passion for the field. This visibility can help us get noticed by companies like Just Eat Takeaway.com looking for fresh temp talent.
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Don't overlook temp staffing agencies that specialise in corporate roles. They often have the inside scoop on short-term opportunities and can match us with companies needing our skills for specific projects.
✨Direct Applications at Just Eat Takeaway.com
For a temporary role at Just Eat Takeaway.com, let’s make a direct approach. Keep an eye on their careers page and apply through our website. Sometimes, going straight to the source gives us a better chance than getting lost in the job boards!
We think you need these skills to ace Process and Policy Manager in Enfield
Some tips for your application 🫡
Highlight Your Analytical Skills:In corporate strategy, showcasing your ability to analyse data and trends is crucial. Be sure to emphasise any relevant experiences or projects where you’ve demonstrated strong analytical thinking and strategic planning skills in your CV and cover letter.
Tailor Your Cover Letter to Show Impact:Since this is a temporary role, it’s essential to convey how you can make a quick impact. In your cover letter, share specific examples of how your past contributions have led to measurable results in previous positions or internships. Shine a light on any projects you’ve worked on that required quick turnaround and decisive strategy.
Keep it Concise and Focused:For temporary roles, hiring managers often appreciate brevity. Make sure your CV is polished and to the point, focusing on your most relevant experiences and skills. Use bullet points to summarise your achievements and keep the layout clean—this helps us quickly see the value you bring.
Bring Your Portfolio of Ideas:Although portfolios aren't always standard in corporate strategy roles, if you have any case studies, strategy presentations, or innovative ideas, consider sharing them. You can include links in your application so we can easily review how you think and approach problems in the strategy space.
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Strategy Tools
In corporate strategy, being familiar with frameworks like SWOT analysis, PESTEL, and Porter’s Five Forces is crucial. Be ready to discuss how you've used these or similar tools to drive insights in your past projects—this shows you’re not just theoretical but can apply concepts in real scenarios.
✨Showcase Your Analytical Skills
Temp roles often focus on immediate impact, so be prepared to tackle case-based questions on the spot. Practice breaking down a business problem and proposing actionable strategies. Demonstrating your analytical thought process will go a long way with Just Eat Takeaway.com.
✨Flexibility is Key
As a temporary hire, showing that you can adapt quickly is essential. Share examples from your experience where you’ve successfully jumped into a project or handled changing priorities. This helps highlight your suitability for the dynamic nature of a temp role.
✨Pitch Your Availability and Commitment
It’s vital to make it clear that you’re ready for the short-term commitment and can hit the ground running. Talk about your flexibility in hours and your eagerness to make a meaningful contribution to Just Eat Takeaway.com even in a limited timeframe—this shows you're proactive and dedicated!
