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- Tasks: Support global end users and ensure smooth IT operations.
- Company: Join Just Eat Takeaway.com, a leading online delivery platform.
- Benefits: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a fun team and make a real impact in IT support.
- Qualifications: Experience in end user support and excellent communication skills.
- Other info: Inclusive culture that values diversity and encourages creativity.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the EIT Operations – Support Technician role at Just Eat Takeaway.com
Position: Support Technician
Department: Enterprise IT Operations
Full Time
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About This Role
We’re on the lookout for an Enterprise IT Operations Support Technician to join our high-performing team here at Just Eat. In this role, you’ll be supporting our internal end users across a global environment, ensuring everything runs smoothly and efficiently. If you’re passionate about IT, love solving problems, and want to be part of a fun, dynamic, and innovative team, this could be the perfect opportunity for you!
Responsibilities
- Supporting our end users around the globe, ensuring suitable processes are followed and support is in place.
- Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued.
- Input ideas and creativity to the Enterprise IT Operations management team.
- Work within a global environment and team setting.
- Ensure the availability, security and scalability of our IT services platform.
- Deliver our services roadmap.
- Techaway function (end user IT support).
What will you bring to the team?
- 1st or 2nd line role within end user support.
- A good foundation in end user support tools.
- Excellent customer service skills.
- Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users.
- Handling access requests while upholding compliancy standards.
- Good technical skills in the following:
- Operating systems:
- Windows desktop 11, Mac OSX and Chrome OS
- Applications:
- GSuite, Atlassian products (Jira), Slack
- User/Device management tools
- Active Directory
- Google Admin
- Intune
- JAMF (desirable)
- Soft skills:
- Excellent written and spoken English
- Excellent communication skills
- Excellent organisational skills
- Willingness and ability to learn – this role requires the ability to learn how to support a wide range of systems and applications
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET morsels.
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EIT Operations - Support Technician employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EIT Operations - Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with end user support tools and how you've solved problems in the past.
✨Tip Number 3
Show off your personality! Just Eat values a fun and dynamic team, so let your enthusiasm shine through during interviews. Share your passion for IT and how you can contribute to their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources to help you prepare.
We think you need these skills to ace EIT Operations - Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technician role. Highlight your experience with end user support and any relevant tools you've used, like GSuite or Jira. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and problem-solving, and explain why you want to join our dynamic team at Just Eat. Let us know how you can contribute to our mission of empowering everyday convenience.
Show Off Your Soft Skills: Don’t forget to showcase your excellent communication and organisational skills in your application. We value these traits highly, as they’re essential for delivering top-notch support to our end users across the globe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can explore more about our culture and what it’s like to be a part of the Just Eat family!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Tech
Make sure you brush up on your knowledge of the operating systems and applications mentioned in the job description. Familiarise yourself with Windows 11, Mac OSX, GSuite, and Atlassian products like Jira. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about supporting end users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved user experiences, as this will demonstrate your ability to handle support requests effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues. You might be asked to walk through a scenario where you had to escalate an incident or collaborate with other teams, so have some examples ready to go.
✨Emphasise Your Willingness to Learn
This role requires a willingness to learn about various systems and applications. Be sure to express your enthusiasm for continuous learning and adaptability. Share any relevant experiences where you quickly picked up new skills or technologies, as this will highlight your potential to grow within the team.
