At a Glance
- Tasks: Analyse and optimise processes for our restaurant partner delivery services.
- Company: Leading global online delivery platform focused on convenience.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and efficiency.
- Why this job: Make a real impact by driving data-driven improvements in a fast-paced environment.
- Qualifications: Experience in project management, business analysis, and process improvement.
The predicted salary is between 50000 - 65000 £ per year.
We’re a leading global online delivery platform that empowers everyday convenience.
About This Role
We’re looking for a smart, energetic, and highly organised individual to join our Partner Operations & Projects Team. You’ll support operational and strategic initiatives to analyse, design, and optimise processes for our growing restaurant partner delivery services. In this hands‑on role, you’ll deep dive into our systems, order flow, and processes to address inefficiencies and drive real impact. You’ll work cross‑functionally with Product, Tech, and Customer Service teams to find root causes of operational challenges and deliver sustainable, data‑driven improvements. This role is perfect for a project manager with business analysis and operational execution experience who thrives in fast‑paced, ambiguous environments.
Key Responsibilities
- Act as subject‑matter‑expert (SME) in JET systems, order flow, and processes, providing hands‑on root cause analysis for order issues.
- Observe, map, and redesign processes to improve efficiency and effectiveness across partner operations.
- Provide clear visibility on investigations to stakeholders, using appropriate cadence and communication methods.
- Collaborate with Product and Tech teams to identify optimisation opportunities and influence roadmap prioritisation through effective business cases.
- Own individual projects end‑to‑end, including planning, design, execution, and monitoring, ensuring effective management of risks, issues, and dependencies.
- Facilitate alignment and communication across workstreams, managing and influencing stakeholders at peer and senior levels.
Qualifications
- Hands‑on contributor with a passion for investigating issues and finding creative, data‑driven solutions.
- Project and change management experience in industry or consulting environments, with strong business analysis and process improvement skills.
- Comfortable working with self‑service data tools and AI to support optimisation workflows and drive operational improvements.
- Excellent stakeholder management and senior‑level influencing skills, with the ability to present complex information clearly to diverse audiences.
- Strong analytical skills, commercial acumen, and interest in product and tech features.
- Relentless, organised, results‑oriented mindset with the ability to see the big picture and think one step ahead.
- Humble team player who thrives under pressure, embraces ambiguity, and is passionate about Just Eat Takeaway.com’s vision and purpose.
Location: 3 days a week from our London office & 2 days working from home.
Reporting to: Lead Project Manager for Delivery Operations & Optimisation.
Continuous Improvement Manager employer: Just Eat Takeaway.com
At Just Eat Takeaway.com, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our London office offers a collaborative environment where Continuous Improvement Managers can thrive, with opportunities for professional growth through cross-functional teamwork and innovative projects. Enjoy the flexibility of a hybrid working model, competitive benefits, and the chance to make a tangible impact in the fast-paced world of online delivery services.
