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For Companies At a Glance
- Tasks: Lead courier excellence and optimise delivery networks across the UK and Ireland.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Enjoy a vibrant culture, career growth, and a supportive team environment.
- Why this job: Make a real impact on courier operations and enhance customer experiences.
- Qualifications: Experience in operations or logistics with strong organisational skills.
- Other info: Embrace diversity and inclusion in a fun, fast-paced workplace.
The predicted salary is between 36000 - 60000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Are you ready to lead the way in courier excellence? As our Courier Optimisation Manager for the United Kingdom and Ireland, you will own the end-to-end courier enablement agenda. You will care for our delivery network by ensuring supply, quality, and readiness are optimized at scale. By partnering with our Delivery and Optimisation teams, you will deliver high-impact results that reduce operational risk and empower our couriers to succeed in a fast-paced environment.
These are some of the key components to the position:
- Own end-to-end courier supply readiness across the United Kingdom and Ireland to ensure network stability.
- Drive accountability for onboarding, activation, and Service Level Agreements (SLAs) including quality metrics.
- Lead courier readiness for product changes, ensuring safe and seamless implementation, and partner with the Courier Marketing team to drive clear communication and adoption where needed.
- Partner with Network Optimisation teams to embed courier supply considerations into optimisation initiatives and cost-function / algorithm experiments.
- Collaborate with Courier Quality teams to ensure compliance and standards are met across all processes.
- Translate operational insights into actionable inputs for Product, Tech, and Optimisation teams.
- Proactively identify and mitigate supply risks ahead of peak periods or major product launches.
What will you bring to the team?
- Experience in operations, supply, or logistics within a fast-paced, tech-enabled environment.
- Strong understanding of onboarding and quality management within a marketplace model.
- Proven ability to lead cross-functional change across Operations, Product, and central teams.
- Exceptional organisational skills with the ability to prioritise multiple high-impact initiatives.
- Data-literate mindset with the ability to use insights to drive informed business decisions.
- Confident communication skills to translate complex changes into simple guidance for stakeholders.
- Proactive and detail-oriented approach with a strong focus on execution quality.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It’s a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they’re picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Courier Optimisation Manager in City of London employer: Just Eat Takeaway.com
Contact Detail:
Just Eat Takeaway.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Optimisation Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Just Eat Takeaway.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values and culture. Dive into their website and social media to get a feel for what they stand for. This will help you tailor your answers and show you're a great fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in operations and logistics clearly, especially how it relates to the role of Courier Optimisation Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Just Eat Takeaway.com family.
We think you need these skills to ace Courier Optimisation Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Optimisation Manager role. Highlight your experience in operations, supply, or logistics, and don’t forget to showcase any relevant achievements that demonstrate your ability to lead cross-functional change.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at Just Eat Takeaway.com. Keep it concise but impactful!
Showcase Your Data Skills: Since we value a data-literate mindset, make sure to mention any experience you have with data analysis or using insights to drive business decisions. This will show us you can translate operational insights into actionable inputs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Courier Stuff
Make sure you brush up on your knowledge of courier operations and logistics. Understand the challenges couriers face and how Just Eat Takeaway.com optimises their experience. This will show that you're not just interested in the role, but that you genuinely care about improving the courier network.
✨Data is Your Best Friend
Since this role requires a data-literate mindset, be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've translated operational insights into actionable strategies. This will demonstrate your ability to think critically and make informed choices.
✨Communication is Key
Practice explaining complex ideas in simple terms. You’ll need to communicate changes clearly to various stakeholders, so think of examples where you've successfully done this before. Being able to convey your thoughts effectively will set you apart from other candidates.
✨Show Your Proactive Side
Prepare to discuss instances where you've identified potential risks or issues before they became problems. Highlight your proactive approach and how it led to successful outcomes. This will resonate well with the fast-paced environment at Just Eat Takeaway.com.