At a Glance
- Tasks: Lead a talented team to enhance customer service through data-driven insights and AI.
- Company: Join Just Eat Takeaway.com, a global leader in online food delivery.
- Benefits: Hybrid work model, competitive salary, and a vibrant company culture.
- Other info: Dynamic, inclusive environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on customer experience across multiple countries.
- Qualifications: Senior-level analytics experience and proficiency in AI tools.
The predicted salary is between 80000 - 100000 £ per year.
Ready for a challenge? Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role: Are you ready to elevate decision-making in a global operation? As our Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering our leadership to make faster, smarter decisions that directly enhance the customer experience.
Location: London or Amsterdam (Hybrid, minimum 3 days per week in office)
Reporting to: EVP Customer Services
These are some of the key components to the position:
- Establish consistent operational Key Performance Indicators (KPIs) and reporting frameworks globally.
- Deliver proactive assessments of customer service risks and opportunities by analyzing core metric trends.
- Build robust, independent business cases and post-implementation reviews for major global initiatives.
- Champion priority insights around compensation spend, satisfaction drivers, and operational productivity.
- Bridge connections with central data and platform teams to share best practices and de-duplicate efforts.
- Lead, coach, and develop a high-performing, multidisciplinary analytics team across multiple time zones.
What will you bring to the team?
- Deep, senior-level experience leading analytics functions within complex, global matrix organizations.
- Proven capability utilizing Artificial Intelligence (AI) tools to maximize data insights and forecasting efficiency.
- Advanced technical fluency with SQL, Excel, Tableau, and managing large, complex datasets.
- Exceptional communication skills, with a proven ability to translate data into clear, impactful stories for non-technical stakeholders.
- Strong commercial instincts with a commitment to alignment across financial and business priorities.
- A collaborative mindset that thrives on cultural diversity and flexing styles across international markets.
- Natural curiosity and a proactive attitude that constantly challenges the status quo with bold solutions.
At JET, this is how we play: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Head of Data & Analytics, Customer Services in Chertsey employer: Just Eat Takeaway.com
Just Eat Takeaway.com is an exceptional employer that champions a vibrant and inclusive work culture, fostering growth and collaboration among its diverse teams. With a strong focus on employee development and a commitment to leveraging cutting-edge AI technologies, the company empowers its staff to drive impactful decisions across a global landscape. Located in the dynamic cities of London or Amsterdam, employees enjoy a hybrid work model that promotes flexibility while being part of a fast-paced environment dedicated to customer satisfaction and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Data & Analytics, Customer Services in Chertsey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your storytelling skills. Be ready to share how your past experiences align with the role, especially how you’ve used data to drive decisions and improve customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Just Eat Takeaway.com.
We think you need these skills to ace Head of Data & Analytics, Customer Services in Chertsey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for data and analytics shine through! We want to see how excited you are about the role and how you can contribute to our mission of empowering everyday convenience.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience with AI tools, SQL, and any leadership roles you've had. We love seeing how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Share specific examples of how you've driven excellence in previous roles and how you plan to do the same at Just Eat Takeaway.com. Keep it engaging and relevant!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about our culture and values there!
How to prepare for a job interview at Just Eat Takeaway.com
✨Know Your Data Inside Out
As the Head of Data & Analytics, you’ll need to demonstrate a deep understanding of data metrics and KPIs. Brush up on the key performance indicators relevant to customer services and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your AI Savvy
Since this role emphasises an AI-first approach, be prepared to talk about your experience with AI tools. Share specific examples of how you've leveraged AI for predictive modelling or operational insights, and how it has improved decision-making in your past positions.
✨Communicate Clearly and Effectively
Exceptional communication skills are crucial for this role. Practice translating complex data insights into simple, impactful stories that non-technical stakeholders can understand. Think of examples where your communication made a significant difference in a project.
✨Embrace Cultural Diversity
With a team spread across multiple countries, showcasing your collaborative mindset is key. Prepare to discuss how you've successfully worked with diverse teams in the past and how you adapt your style to fit different cultural contexts.
